Get an SLA

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Get
/api/v1/livechat/sla/{slaId}
Premium tag

Get details of a specific SLA policy.
At least one of the following permissions is required:

  • manage-livechat-sla
  • view-l-room

Changelog

Version Description
6.0.0 Added
Header parameters
X-Auth-Token
stringRequired

The authToken of the authenticated user.

ExampleRScctEHSmLGZGywfIhWyRpyofhKOiMoUIpimhvheU3f
X-User-Id
stringRequired

The userId of the authenticated user.

ExamplerbAXPnMktTFbNpwtJ
Path parameters
slaId
stringRequired

The ID of the SLA.

Responses
200

OK

Success Example
{
  "_id": "641daf3d7718f90c810429c8",
  "name": "Minimal",
  "description": "2m UI creat",
  "dueTimeInMinutes": 2,
  "_updatedAt": "2023-03-24T14:10:05.063Z",
  "success": true
}
object
_id
string
name
string
description
string
dueTimeInMinutes
integer
_updatedAt
string
success
boolean
401

Unauthorized

Authorization Error
{
  "status": "error",
  "message": "You must be logged in to do this."
}
object
status
string
message
string
403

Forbidden

Permission Error
{
  "success": false,
  "error": "User does not have the permissions required for this action [error-unauthorized]"
}
Unauthorized
{
  "success": false,
  "error": "unauthorized"
}
object
success
boolean
error
string
Tags