Create SLA Policy
- Print
- DarkLight
- PDF
Create SLA Policy
- Print
- DarkLight
- PDF
Article summary
Did you find this summary helpful?
Thank you for your feedback
Post
/api/v1/livechat/sla
Permission required: manage-livechat-sla
Changelog
| Version | Description |
|---|---|
| 6.0.0 | Added |
Header parameters
X-Auth-Token
stringRequired
The authToken of the authenticated user.
ExampleRScctEHSmLGZGywfIhWyRpyofhKOiMoUIpimhvheU3f
X-User-Id
stringRequired
The userId of the authenticated user.
ExamplerbAXPnMktTFbNpwtJ
Body parameters
Example 1
{
"name": "Optimum",
"description": "OPtimum SLA",
"dueTimeInMinutes": 4
}object
name
string Required
The name of the SLA policy.
description
string Required
The SLA description.
dueTimeInMinutes
integer Required
The SLA due time.
Responses
200
OK
Success Example
{
"sla": {
"name": "Optimum",
"description": "Optimum SLA",
"dueTimeInMinutes": 4,
"_id": "641db89a7718f90c810429cc"
},
"success": true
}object
sla
object
name
string
description
string
dueTimeInMinutes
integer
_id
string
success
boolean
400
Bad Request
Example 1
{
"success": false,
"error": "must have required property 'name' [invalid-params]",
"errorType": "invalid-params"
}Example 2
{
"success": false,
"error": "must have required property 'dueTimeInMinutes' [invalid-params]",
"errorType": "invalid-params"
}object
success
boolean
error
string
errorType
string
401
Unauthorized
Authorization Error
{
"status": "error",
"message": "You must be logged in to do this."
}object
status
string
message
string
403
Forbidden
Example 1
{
"success": false,
"error": "User does not have the permissions required for this action [error-unauthorized]"
}Example 2
{
"success": false,
"error": "unauthorized"
}object
success
boolean
error
string
Was this article helpful?