Developing Omnichannel Apps

One of the best ways of utilizing omnichannel features is through building interactive RocketChat Apps.
For more information on building the RocketChat Apps, see

Key Traits in Omnichannel Apps

Most omnichannel apps make use of these recipes and components.



  1. 1.
    A Webhook Endpoint: This is where channels like WhatsApp, Facebook, or any external source will trigger message events when a visitor sends messages using those channels.
    You can register an App endpoint following the guide in the Apps section.
  2. 2.
    A Livechat Message Handler: The message handler is called when an agent sends any message on a room, which is then forwarded to the respective channels.