Developing Omnichannel Apps
One of the best ways of utilizing omnichannel features is through building interactive RocketChat Apps.
More details on building RocketChat Apps is covered in the Creating, Updating & Testing an App section.

Key Traits in Omnichannel Apps

Most omnichannel apps make use of these recipies and components.

Recipes

Components

  1. 1.
    A Webhook Endpoint: This is where channels like WhatsApp, Facebook or any external source will trigger message events when a visitor sends messages using those channels.
    You can register an App endpoint following the Registering API endpoints guide in the Apps section.
  2. 2.
    A Livechat Message Handler: The message handler is called when an agent sends any message on a room, which is then forwarded to the respective channels.
    We have a guide on Apps message handlers here Event Interfaces.
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