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    Developing Omnichannel Apps
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      Contents

      Developing Omnichannel Apps

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        Article summary

        Rocket.Chat Omnichannel apps provide a robust solution by integrating multiple communication channels into a Rocket.Chat workspace. Omnichannel apps enable businesses to engage with their customers across various platforms. Building interactive RocketChat Apps is one of the most effective ways to utilize omnichannel features. To learn more about building Rocket.Chat apps, see Getting Started with Apps-Engine.

        Most omnichannel apps use these recipes and components.

        Recipes

        Rocket.Chat.Apps-engine/README.md at alpha ยท RocketChat/Rocket.Chat.Apps-engine

        Categories of Omnichannel apps

        The Rocket.Chat omnichannel apps are categorized into three:

        Channel apps

        Chatbots

        CRM apps

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