Developing Omnichannel Apps
One of the best ways of utilizing omnichannel features is through building interactive RocketChat Apps.
More details on building RocketChat Apps is covered in the Creating Your First App section.

Key Traits in Omnichannel Apps

Most omnichannel apps make use of these recipies and components.

Recipes

Components

  1. 1.
    A Webhook Endpoint: This is where channels like WhatsApp, Facebook or any external source will trigger message events when a visitor sends messages using those channels.
    You can register an App endpoint following the Registering API endpoints guide in the Apps section.
  2. 2.
    A Livechat Message Handler: The message handler is called when an agent sends any message on a room, which is then forwarded to the respective channels.
    We have a guide on Apps message handlers here Event Interfaces.
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