Rocket.Chat’s Omnichannel feature is designed to provide a seamless multi-channel communication environment between companies and their customers. It integrates various communication platforms, such as SMS, Facebook, or Telegram, into a single workspace, improving the customer service experience.
A typical use case of omnichannel is a healthcare provider using Rocket.Chat omnichannel feature to handle appointment requests and patient inquiries through SMS, phone calls, and online chat, providing a unified and efficient scheduling system. With this documentation section, you can learn the following:
Livechat
Set up your Livechat development environment and customize its components as per your needs.
Omnichannel WhatsApp app
Learn how to manage and use WhatsApp template messages and monitor outgoing messages through Rocket.Chat.