Rocket.Chat’s Omnichannel feature is designed to provide a seamless multi-channel communication environment between companies and their customers. It integrates various communication platforms, such as SMS, Facebook, or Telegram, into a single workspace, improving the customer service experience.
A typical use case of omnichannel is a healthcare provider using Rocket.Chat omnichannel feature to handle appointment requests and patient inquiries through SMS, phone calls, and online chat, providing a unified and efficient scheduling system.
This documentation section will show you how to set up your omnichannel development environment and build omnichannel bots.
To explore more features, check out the following: