Rocket.Chat’s Omnichannel feature is designed to provide a seamless multi-channel communication environment between companies and their customers. It integrates various communication platforms, such as SMS, Facebook, or Telegram, into a single workspace, improving the customer service experience.
A typical use case of omnichannel is a healthcare provider using Rocket.Chat omnichannel feature to handle appointment requests and patient inquiries through SMS, phone calls, and online chat, providing a unified and efficient scheduling system.
This documentation section will show you how to set up your Livechat development environment and manage WhatsApp messages.