Omnichannel FAQs
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Omnichannel FAQs
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What is LiveChat inquiry?
A Livechat inquiry is an internal data structure that controls the Omnichannel queue. Data is stored in the inquiry collection, and the conversation state - ready, queued, or taken - reflects the conversation's position in the queue. This is not helpful for bot integration because the Omnichannel routing system will handle all activities.
What is Omnichannel?
Omnichannel, previously known as Livechat, is a product that has expanded to include Whatsapp and Facebook Messenger and is set to interoperate with other technologies like Viber, WeChat, Blackberry, Apple Business Message, and RCS in the near future.
How do I resolve CORS error when sending a message via LiveChat with a locally hosted Rocket.Chat instance?
This error occurs due to security restrictions (CORS) between the browser and Rocket.Chat. To fix it, you'll need to enable CORS within Rocket.Chat's settings.
Here's how to enable CORS in Rocket.Chat:
Access your running Rocket.Chat workspace.
Navigate to Administration > Workspace.
Click on Settings.
Search for and select General.
Under General, find the Rest APIs section.
Locate the Enable CORS option and enable it.
Save the changes.
After enabling CORS, return to your LiveChat interface and attempt to send a message again. The error should be resolved.
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