Omnichannel Apps
Rocket.Chat Omnichannel apps provide integrations with multiple communication channels in a Rocket.Chat workspace. Omnichannel apps enable businesses to engage with their customers across various platforms. You can build interactive apps to effectively utilize Omnichannel features. For more information, see Developing Omnichannel Apps.
The Rocket.Chat Omnichannel apps are divided into three categories, namely —
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