Get Analytics Overview

Get the overview of omnichannel analytics in your workspace.

• It requires the view-livechat-manager permission.

HTTP Method	URL	Requires Auth
GET	/api/v1/livechat/analytics/overview	yes

Query Parameters

Key	Example Value	Description
name*	Conversations	The data that you want to get. The available options are: Conversations Productivity
from*	2019-05-22T12:11:45.392Z	The start date
to*	2023-05-22T12:11:45.392Z	The end date
departmentId	jsi9w0oakusss	The department ID to return results for.

Example Call

curl -L -X GET 'http://localhost:3000/api/v1/livechat/analytics/overview?name=Conversations&from=2019-05-22T12%3A11%3A45.392Z&to=2023-05-22T12%3A11%3A45.392Z' \
-H 'x-auth-token: qlHA60g5JQjJJG7C_8MgXoFnOiRQ8X9TWVVq4AcQeFb' \
-H 'x-user-id: rbAXPnMktTFbNpwtJ'

Example Response

[
    {
        "title": "Total_conversations",
        "value": 1086
    },
    {
        "title": "Open_conversations",
        "value": 119
    },
    {
        "title": "On_Hold_conversations",
        "value": 1
    },
    {
        "title": "Total_messages",
        "value": 4892
    },
    {
        "title": "Busiest_day",
        "value": "Tuesday"
    },
    {
        "title": "Conversations_per_day",
        "value": "0.74"
    },
    {
        "title": "Busiest_time",
        "value": "7AM- 8AM"
    }
]

Error

Any of the following errors can occur on the endpoint.

• Authorization: Requires an authentication token for the request to be made.

• No Permission: This occurs when the authenticated user doesn't have the view-livechat-manager permission.

Authorization

{
    "status": "error",
    "message": "You must be logged in to do this."
}

No Permission

{
    "success": false,
    "error": "User does not have the permissions required for this action [error-unauthorized]"
}

Change Log

Version	Description
6.4.0	Added