Update Livechat Room

Edit a LiveChat room. Update the topic, tags, and other details of a Livechat room.

It requires the view-l-room permission.

HTTP Method	URL	Requires Auth
POST	api/v1/livechat/room.saveInfo	yes

Body

Key	Example Value	Description
guestData*	"guestData" : { "_id": "rbAXPnMktTFbNpwtJ" }	An object of the updated guestdata.
roomData*	"roomData" : { "_id": "nf52k8bpJ8y7oHmwk", "topic": "Hmm", "tags": ["testtags"] }	An object of updated roomdata.

guestData Object

Key	Example Value	Description
_id*	rbAXPnMktTFbNpwtJ	The guest ID.
name	john	The name of the guest.
email	[e-mail]	The email of the guest.
phone	4478390282	The contact of the guest.
livechatData	"livechatData" : { "id1": "value1", "id2": "value2" }	Custom fields information.

roomData Object

Key	Example Value	Description
_id*	rbAXPnMktTFbNpwtJ	The room ID.
topic	Test123	The topic of the room.
tags	["testtags"]	An array of tags to be associated with the room.
priorityId	5PMgshbQWsoHsYy2c	The priority ID of the room.
slaId	6417f67528384134ed600dc6	The SLA priority ID of the room.
livechatData	"livechatData" : { "id1": "value1", "id2": "value2"}	Custom fields information.

Example Body

{
"guestData": {
		"_id": "rbAXPnMktTFbNpwtJ"

	},
"roomData": {
		"_id": "nf52k8bpJ8y7oHmwk",
		"topic": "Hmm",
		"tags": ["testtags"]
	}
}

Example Call

curl --location 'http://localhost:3000/api/v1/livechat/room.saveInfo' \
--header 'x-auth-token: Wnb_e6wG4a74JiMxpSogmn9iP-K6wGk2F09sDRwLiLq' \
--header 'x-user-id: rbAXPnMktTFbNpwtJ' \
--header 'Content-Type: application/json' \
--data '{
"guestData": {
		"_id": "rbAXPnMktTFbNpwtJ"

	},
"roomData": {
		"_id": "nf52k8bpJ8y7oHmwk",
		"topic": "Hmm",
		"tags": ["testtags"]
	}
}'

Example Response

Success

{
    "success": true
}

Error

Any of the following errors can occur on the endpoint.

• Authorization: Requires an authentication token for the request to be made.

• Invalid Room: Occurs when the given _id in roomData object is invalid and doesn't belong to any room in the workspace.

Authorization

{
    "status": "error",
    "message": "You must be logged in to do this."
}

Invalid Room ID

{
    "success": false,
    "error": "error-invalid-room"
}

Change Log

Version	Description
5.3.0	Added