Forward Livechat Room
- Print
- DarkLight
- PDF
Forward Livechat Room
- Print
- DarkLight
- PDF
Article summary
Did you find this summary helpful?
Thank you for your feedback
Post
/api/v1/livechat/room.forward
The chatbot agent forwards the chat to a human agent.
Header parameters
X-Auth-Token
stringRequired
The authToken of the authenticated user.
ExampleRScctEHSmLGZGywfIhWyRpyofhKOiMoUIpimhvheU3f
X-User-Id
stringRequired
The userId of the authenticated user.
ExamplerbAXPnMktTFbNpwtJ
Body parameters
Example 1
{
"roomId": "XFzMqgn33DcsQkpJp",
"userId": "iNKE8a6k6cjbqWhWd"
}object
roomId
string Required
The room ID.
userId
string
The new agent ID.
departmentId
string
The new department ID.
Responses
200
OK
Example 1
{
"success": true
}object
success
boolean
400
Bad Request
Example 1
{
"success": false,
"error": "must have required property 'roomId' [invalid-params]",
"errorType": "invalid-params"
}object
success
boolean
error
string
errorType
string
401
Unauthorized
Authorization Error
{
"status": "error",
"message": "You must be logged in to do this."
}object
status
string
message
string
Was this article helpful?