Forward Livechat Room
The Chatbot agent forwards the chat to a human agent.
HTTP Method | URL | Requires Auth |
|---|---|---|
POST | /api/v1/livechat/room.forward |
Key | Example Value | Description |
|---|---|---|
roomId* | XFzMqgn33DcsQkpJp | The room _id. |
userId | iNKE8a6k6cjbqWhWd | The new agent ID. |
departmentId | wXpPLofkffqWAwDNF | The new department ID. |
With
roomId and userId:curl -H "X-Auth-Token: 9HqLlyZOugoStsXCUfD_0YdwnNnunAJF8V47U3QHXSq" \
-H "X-User-Id: aobEdbYhXfu5hkeqG" \
-H "Content-type: application/json" \
http://localhost:3000/api/v1/livechat/room.forward \
-d '{"roomId": "XFzMqgn33DcsQkpJp",
"userId": "iNKE8a6k6cjbqWhWd"}'
With
roomId and departmentId:curl -H "X-Auth-Token: 9HqLlyZOugoStsXCUfD_0YdwnNnunAJF8V47U3QHXSq" \
-H "X-User-Id: aobEdbYhXfu5hkeqG" \
-H "Content-type: application/json" \
http://localhost:3000/api/v1/livechat/room.forward \
-d '{"roomId": "XFzMqgn33DcsQkpJp",
"departmentId": "wXpPLofkffqWAwDNF"}'
{
"success": true
}
Last modified 19d ago