Send Offline Livechat Message
- Print
- DarkLight
- PDF
Send Offline Livechat Message
- Print
- DarkLight
- PDF
Article summary
Did you find this summary helpful?
Thank you for your feedback
Post
/api/v1/livechat/offline.message
Send the offline message when no agent is available to attend the omnichannel conversation.
Body parameters
Example 1
{
"name": "Livechat Visitor",
"email": "[email protected]",
"message": "I need help",
"department": "Support",
"host": "null"
}object
name
string Required
Message name.
email
string Required
The visitor email.
message
string Required
Message text.
department
string Required
The department name.
host
string Required
The username of the agent.
Responses
200
Success Example
{
"message": "Livechat offline message sent",
"success": true
}object
message
string
success
boolean
400
Bad Request
Example 1
{
"success": false,
"error": "must have required property 'name' [invalid-params]",
"errorType": "invalid-params"
}object
success
boolean
error
string
errorType
string
Was this article helpful?