Set SLA Policy to Inquiry

Set SLA policy to an inquiry.

• It requires either the view-l-room or manage-livechat-sla permission.

• You can only set the policy for an inquiry that has not been taken by an agent.

HTTP Method	URL	Requires Auth
PUT	/api/v1/livechat/inquiry.setSLA	yes

Body Parameters

Key	Example Value	Description
roomId*	ZDYMFPpvnXgptmzMs	The room ID.
sla*	6417f67528384134ed600dc6	Name or ID of the SLA policy.

Example Call

curl --location --request PUT 'http://localhost:3000/api/v1/livechat/inquiry.setSLA' \
--header 'x-auth-token: fjiPBhtyFAn5JO3RDdDvKjkXToV2pd4_lb-nkdgJ_Q4' \
--header 'x-user-id: rbAXPnMktTFbNpwtJ' \
--data '{
    "roomId":"ZDYMFPpvnXgptmzMs",
    "sla":"6417f67528384134ed600dc6"
}'

Example Response

Success

{
    "success": true
}

Error

Any of the following errors can occur on the endpoint.

• Authorization: Requires an authentication token for the request to be made.

• No Permission: Occurs when the authenticated user neither has the view-l-room nor manage-livechat-sla permission.

• Invalid Inquiry: This occurs when the inquiry is invalid.

Authorization

{
    "status": "error",
    "message": "You must be logged in to do this."
}

No Permission

{
    "success": false,
    "error": "User does not have the permissions required for this action [error-unauthorized]"
}

Invalid Inquiry

{
    "success": false,
    "error": "error-invalid-inquiry"
}

Change Log

Version	Description
5.0.0	Added