Set SLA Policy to Inquiry
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Set SLA Policy to Inquiry
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Put
/api/v1/livechat/inquiry.setSLA
Set SLA policy to an inquiry. You can only set the policy for an inquiry that has not been taken by an agent.
At least one of the following permissions is required:
view-l-roommanage-livechat-sla
Changelog
| Version | Description |
|---|---|
| 5.0.0 | Added |
Header parameters
X-Auth-Token
stringRequired
The authToken of the authenticated user.
ExampleRScctEHSmLGZGywfIhWyRpyofhKOiMoUIpimhvheU3f
X-User-Id
stringRequired
The userId of the authenticated user.
ExamplerbAXPnMktTFbNpwtJ
Body parameters
Example 1
{
"roomId": "ZDYMFPpvnXgptmzMs",
"sla": "6417f67528384134ed600dc6"
}object
roomId
string Required
The room ID.
sla
string Required
Name or ID of the SLA policy.
Responses
200
OK
Example 1
{
"success": true
}object
success
boolean
400
Bad Request
Example 1
{
"success": false,
"error": "The 'roomId' param is required"
}Example 2
{
"success": false,
"error": "error-invalid-inquiry"
}object
success
boolean
error
string
401
Unauthorized
Authorization Error
{
"status": "error",
"message": "You must be logged in to do this."
}object
status
string
message
string
403
Forbidden
Example 1
{
"success": false,
"error": "User does not have the permissions required for this action [error-unauthorized]"
}Example 2
{
"success": false,
"error": "unauthorized"
}object
success
boolean
error
string
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