List Queued Inquiries
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List Queued Inquiries
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Get
Deprecated/api/v1/livechat/inquiries.queued
Use the /inquiries.queuedForUser endpoint instead.
Permission required: view-l-room
Header parameters
X-User-Id
stringRequired
The userId of the authenticated user.
ExamplerbAXPnMktTFbNpwtJ
X-Auth-Token
stringRequired
The authToken of the authenticated user.
ExampleRScctEHSmLGZGywfIhWyRpyofhKOiMoUIpimhvheU3f
Query parameters
department
string
The department ID or name.
offset
integer
Number of items to "skip" in the query, i.e. requests return count items, skipping the first offset items.
Example50
count
integer
The number of items to return.
Example25
sort
(object)
List of fields to order by, and in which direction. JSON object, with properties listed in desired order, with values of 1 for ascending, or -1 for descending. For example, sort = {"value": -1, "_id": 1}
Responses
200
OK
Success Example
{
"inquiries": [
{
"_id": "xn5sKBatdkgDfjDLC",
"rid": "8AuphbFBSNBjeZQFs",
"name": "hk",
"ts": "2021-07-22T14:28:57.987Z",
"department": "CAJioQNAvLnYWTy8i",
"message": "",
"status": "queued",
"v": {
"_id": "hPF84vuahYBZugM8L",
"username": "guest-535",
"token": "zdynf0a9vsiiiq1dlf9abf",
"status": "offline"
},
"t": "l",
"queueOrder": 1,
"estimatedWaitingTimeQueue": 0,
"estimatedServiceTimeAt": "2021-07-22T14:28:57.987Z",
"_updatedAt": "2021-07-22T14:37:28.470Z"
},
{
"_id": "g6FY2B8PNwneteRG9",
"rid": "iZ7XDSgcjBgczqko9",
"name": "dk",
"ts": "2021-07-22T14:28:07.350Z",
"department": "CAJioQNAvLnYWTy8i",
"message": "",
"status": "queued",
"v": {
"_id": "ycwLFcaH4ey9XYYvu",
"username": "guest-534",
"token": "ili20miimhh8x33ld0b5de",
"status": "offline"
},
"t": "l",
"queueOrder": 1,
"estimatedWaitingTimeQueue": 0,
"estimatedServiceTimeAt": "2021-07-22T14:28:07.350Z",
"_updatedAt": "2021-07-22T14:28:24.521Z"
}
],
"count": 2,
"offset": 0,
"total": 2,
"success": true
}object
inquiries
Array of object
object
_id
string
rid
string
name
string
ts
string
department
string
message
string
status
string
v
object
_id
string
username
string
token
string
status
string
t
string
queueOrder
integer
estimatedWaitingTimeQueue
integer
estimatedServiceTimeAt
string
_updatedAt
string
count
integer
offset
integer
total
integer
success
boolean
401
Unauthorized
Authorization Error
{
"status": "error",
"message": "You must be logged in to do this."
}object
status
string
message
string
403
Forbidden
Example 1
{
"success": false,
"error": "User does not have the permissions required for this action [error-unauthorized]"
}Example 2
{
"success": false,
"error": "unauthorized"
}object
success
boolean
error
string
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