Get Inquiries List
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Get Inquiries List
- Print
- DarkLight
- PDF
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Get
/api/v1/livechat/inquiries.list
Lists all open Livechat inquiries. An incoming chat that has not yet been taken by the agent is called an inquiry. After it's been taken by the agent it is referred to as room. Permission required: view-livechat-manager
Changelog
| Version | Description |
|---|---|
| 1.2.0 | Added |
Header parameters
X-Auth-Token
stringRequired
The authToken of the authenticated user.
ExampleRScctEHSmLGZGywfIhWyRpyofhKOiMoUIpimhvheU3f
X-User-Id
stringRequired
The userId of the authenticated user.
ExamplerbAXPnMktTFbNpwtJ
Query parameters
department
string
The department ID or name.
offset
integer
Number of items to "skip" in the query, i.e. requests return count items, skipping the first offset items.
Example50
count
integer
The number of items to return.
Example25
sort
(object)
List of fields to order by, and in which direction. JSON object, with properties listed in desired order, with values of 1 for ascending, or -1 for descending. For example, sort = {"value": -1, "_id": 1}
Responses
200
OK
Success Example
{
"inquiries": [
{
"_id": "GpxfRo8TaPHfsnnC5",
"rid": "EbQjtCosHJWLQmQYT",
"name": "Marcos Defendi",
"ts": "2019-06-11T19:01:57.424Z",
"status": "queued"
}
],
"offset": 0,
"count": 1,
"total": 1,
"success": true
}object
inquiries
Array of object
object
_id
string
rid
string
name
string
ts
string
status
string
offset
integer
count
integer
total
integer
success
boolean
401
Unauthorized
Authorization Error
{
"status": "error",
"message": "You must be logged in to do this."
}object
status
string
message
string
403
Forbidden
Example 1
{
"success": false,
"error": "User does not have the permissions required for this action [error-unauthorized]"
}Example 2
{
"success": false,
"error": "unauthorized"
}object
success
boolean
error
string
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