Get Next Agent Information
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Get Next Agent Information
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Get
/api/v1/livechat/agent.next/{token}
Get information about the next available agent for an incoming conversation. This endpoint returns the available agents who have not been assigned to any chat yet. To get the token value, call the Get Rooms endpoint to retrieve the details of all rooms.
Path parameters
token
stringRequired
The visitor token.
Responses
200
OK
Success Example
{
"agent": {
"_id": "7Gm3PoFCJWTCJ68XR",
"emails": [
{
"address": "[email protected]",
"verified": true
}
],
"name": "Livechat Agent",
"username": "livechat.agent"
},
"success": true
}object
agent
object
_id
string
emails
Array of object
object
address
string
verified
boolean
name
string
username
string
success
boolean
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