Get Chat Metrics by Time
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Get Chat Metrics by Time
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- DarkLight
- PDF
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Get
/api/v1/livechat/analytics/dashboards/productivity-totalizers
Retrieves the average time for Livechat conversations. Permission required: view-livechat-manager
Header parameters
X-Auth-Token
stringRequired
The authToken of the authenticated user.
ExampleRScctEHSmLGZGywfIhWyRpyofhKOiMoUIpimhvheU3f
X-User-Id
stringRequired
The userId of the authenticated user.
ExamplerbAXPnMktTFbNpwtJ
Query parameters
start
stringRequired
The start date.
Example2020-09-10T23:59:22.345Z
end
stringRequired
The end date.
Example2020-09-09T00:11:22.345Z
departmentId
string
The department ID.
Responses
200
OK
Success Example
{
"totalizers": [
{
"title": "Avg_response_time",
"value": "00:00:00"
},
{
"title": "Avg_first_response_time",
"value": "00:00:00"
},
{
"title": "Avg_reaction_time",
"value": "00:00:00"
},
{
"title": "Avg_of_waiting_time",
"value": "00:00:00"
}
],
"success": true
}object
totalizers
Array of object
object
title
string
value
string
success
boolean
400
Bad Request
Example 1
{
"success": false,
"error": "must have required property 'start' [invalid-params]",
"errorType": "invalid-params"
}Example 2
{
"success": false,
"error": "The \"start\" query parameter must be a valid date."
}Example 3
{
"success": false,
"error": "must have required property 'end' [invalid-params]",
"errorType": "invalid-params"
}Example 4
{
"success": false,
"error": "The \"end\" query parameter must be a valid date."
}object
success
boolean
error
string
errorType
string
401
Unauthorized
Authorization Error
{
"status": "error",
"message": "You must be logged in to do this."
}object
status
string
message
string
403
Forbidden
Example 1
{
"success": false,
"error": "User does not have the permissions required for this action [error-unauthorized]"
}Example 2
{
"success": false,
"error": "unauthorized"
}object
success
boolean
error
string
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