Get Agent Average Service Time
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Get Agent Average Service Time
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Get
/api/v1/livechat/analytics/agents/average-service-time
Gives the average service time (in seconds) for each agent. Permission required: view-livechat-manager
Header parameters
X-Auth-Token
stringRequired
The authToken of the authenticated user.
ExampleRScctEHSmLGZGywfIhWyRpyofhKOiMoUIpimhvheU3f
X-User-Id
stringRequired
The userId of the authenticated user.
ExamplerbAXPnMktTFbNpwtJ
Query parameters
start
stringRequired
The start date.
Example2020-09-10T23:59:22.345Z
end
stringRequired
The end date.
Example2020-09-09T00:11:22.345Z
count
integer
The number of items to return.
Example25
offset
integer
Number of items to "skip" in the query, i.e. requests return count items, skipping the first offset items.
Example50
Responses
200
OK
Success Example
{
"agents": [
{
"_id": "rbAXPnMktTFbNpwtJ",
"username": "kim.jane",
"averageServiceTimeInSeconds": 1106183
},
{
"_id": "CkCPNcvsvCDfmWLqC",
"username": "byu.baek",
"averageServiceTimeInSeconds": 2059
},
{
"_id": "CkCPNcvsvCDfmWLqC",
"username": "doe.john",
"averageServiceTimeInSeconds": 83303
}
],
"count": 3,
"offset": 0,
"total": 3,
"success": true
}object
agents
Array of object
object
_id
string
username
string
averageServiceTimeInSeconds
integer
count
integer
offset
integer
total
integer
success
boolean
400
Bad Request
Example 1
{
"success": false,
"error": "must have required property 'start' [invalid-params]",
"errorType": "invalid-params"
}Example 2
{
"success": false,
"error": "The \"start\" query parameter must be a valid date."
}Example 3
{
"success": false,
"error": "must have required property 'end' [invalid-params]",
"errorType": "invalid-params"
}Example 4
{
"success": false,
"error": "The \"end\" query parameter must be a valid date."
}object
success
boolean
error
string
errorType
string
401
Unauthorized
Authorization Error
{
"status": "error",
"message": "You must be logged in to do this."
}object
status
string
message
string
403
Forbidden
Example 1
{
"success": false,
"error": "User does not have the permissions required for this action [error-unauthorized]"
}Example 2
{
"success": false,
"error": "unauthorized"
}object
success
boolean
error
string
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