Links

Get Agent Average Service Time

Gives the average service time (in seconds) for each agent.
HTTP Method
URL
Requires Auth
GET
/api/v1/livechat/analytics/agents/average-service-time
yes
Permission required: view-livechat-manager

Query Parameters

This endpoint supports the optional offset and count parameters from the Paginationquery parameters. The other required parameters are as follows:
Key
Example Value
Description
start*
2020-09-09T00:11:22.345Z
The start date.
end*
2020-09-10T23:59:22.345Z
The end date.

Example Call

curl --location --request GET 'http://localhost:3000/api/v1/livechat/analytics/agents/average-service-time?start=2020-02-12T00:11:22.345Z&end=2020-02-18T23:59:22.345Z' \
--header 'X-Auth-Token: myauth-token' \
--header 'X-User-Id: myuser-name'

Example Response

{
"agents": [
{
"_id": "rbAXPnMktTFbNpwtJ",
"username": "kim.jane",
"averageServiceTimeInSeconds": 1106183
},
{
"_id": "CkCPNcvsvCDfmWLqC",
"username": "byu.baek",
"averageServiceTimeInSeconds": 2059
},
{
"_id": "CkCPNcvsvCDfmWLqC",
"username": "doe.john",
"averageServiceTimeInSeconds": 83303
}
],
"count": 3,
"offset": 0,
"total": 3,
"success": true
}
Last modified 3mo ago
Rocket.Chat versions receive support for six months after release.