Create or Update or Delete a Canned Response
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Create or Update or Delete a Canned Response
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Post
/api/v1/canned-responses
To create and update canned responses, the following permissions are required:
save-canned-responsessave-all-canned-responses
To delete a canned response, the following permission is required:
remove-canned-responses
Changelog
| Version | Description |
|---|---|
| 1.0.0 | Added |
Header parameters
X-Auth-Token
stringRequired
The authToken of the authenticated user.
ExampleRScctEHSmLGZGywfIhWyRpyofhKOiMoUIpimhvheU3f
X-User-Id
stringRequired
The userId of the authenticated user.
ExamplerbAXPnMktTFbNpwtJ
Body parameters
Note:
- To update a canned response, the
_idparameter is required along with the other required parameters. This parameter is not used to create a canned response. - To delete a canned response, enter the
_idof the canned response that you want to delete. No other parameter is required.
Example 1
{
"shortcut": "test-canned",
"text": "This is an example test for canned response",
"scope": "global",
"tags": [
"tag1",
"tag2"
]
}object
shortcut
string Required
The shortcut to trigger the message snippet.
text
string Required
The message snippet.
scope
string Required
The scope of the canned response. It can either be global, user or department.
tags
Array of string
The tags for your canned response.
string
departmentId
string
The departmentId where the canned response belongs to. It is required if the scope is department.
_id
string
The canned response's ID.
Responses
200
OK
Success
{
"success": true
}object
success
boolean
400
Bad Request
Example 1
{
"success": false,
"error": "must have required property 'shortcut' [invalid-params]",
"errorType": "invalid-params"
}Example 2
{
"success": false,
"error": "must have required property 'scope' [invalid-params]",
"errorType": "invalid-params"
}Example 3
{
"success": false,
"error": "Shortcut provided already exists [error-invalid-shortcut]",
"errorType": "error-invalid-shortcut",
"details": {
"method": "saveCannedResponse"
}
}object
success
boolean
error
string
errorType
string
401
Unauthorized
Authorization Error
{
"status": "error",
"message": "You must be logged in to do this."
}object
status
string
message
string
403
Forbidden
Example 1
{
"success": false,
"error": "User does not have the permissions required for this action [error-unauthorized]"
}Example 2
{
"success": false,
"error": "unauthorized"
}object
success
boolean
error
string
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