Get Agent Total Service Time

Gives the total service time sorted by agent.

HTTP Method	URL	Requires Auth
GET	/api/v1/livechat/analytics/agents/total-service-time	yes

• Permission required: view-livechat-manager

• Service time means how long time the agent is online and available. It does not mean how long time the agent was busy serving chats.

Query Parameters

This endpoint supports the optional offset and count parameters from the Paginationquery parameters. The other required parameters are as follows:

Key	Example Value	Description
start*	2020-09-09T00:11:22.345Z	The start date.
end*	2020-09-10T23:59:22.345Z	The end date.

Example Call

curl --location --request GET 'http://localhost:3000/api/v1/livechat/analytics/agents/total-service-time?start=2020-02-12T00:11:22.345Z&end=2020-02-18T23:59:22.345Z' \
--header 'X-Auth-Token: myauth-token' \
--header 'X-User-Id: myuser-name'

Example Response

{
    "agents": [
        {
            "chats": 3,
            "_id": "rbAXPnMktTFbNpwtJ",
            "username": "kim.baeko",
            "serviceTimeDuration": 331
        },
        {
            "chats": 4,
            "_id": "CkCPNcvsvCDfmWLqC",
            "username": "han.jun",
            "serviceTimeDuration": 823
        },
        {
            "chats": 4,
            "_id": "CkCPNcvsvCDfmWLqC",
            "username": "doe.john",
            "serviceTimeDuration": 333
        }
    ],
    "count": 3,
    "offset": 0,
    "total": 3,
    "success": true
}