Omnichannel Endpoints
Url | Short Description | Details Page |
---|---|---|
api/v1/livechat/agents/:agentId/departments | Returns all the departments associated with an agent | |
api/v1/livechat/analytics/agents/average-service-time | Retrieves average service time per agent | |
api/v1/livechat/analytics/agents/total-service-time | Retrieves total service time sorted by agent | |
api/v1/livechat/analytics/agents/available-for-service-history | Retrieves a list of agents and their available time for the provided time frame |
Url | Short Description | Details Page |
---|---|---|
api/v1/livechat/appearance | Retrieves LiveChat widget settings about appearance |
Url | Short Description | Details Page |
---|---|---|
api/v1/livechat/analytics/dashboards/conversation-totalizers | Retrieves conversation totalizers for a department | |
api/v1/livechat/analytics/dashboards/agents-productivity-totalizers | Retrieves agent productivity totalizer for a department | |
api/v1/livechat/analytics/dashboards/chats-totalizers | Retrieves chat totalizers for a department | |
api/v1/livechat/analytics/dashboards/productivity-totalizers | Retrieves productivity totalizers for a department | |
api/v1/livechat/analytics/dashboards/charts/chats | Retrieves chats chat for a department | |
api/v1/livechat/analytics/dashboards/charts/chats-per-agent | Retrieves chats per agent for a department chart | |
api/v1/livechat/analytics/dashboards/charts/agents-status | Retrieves agent's statuses chart | |
api/v1/livechat/analytics/dashboards/charts/chats-per-department | Retrieves chats per department chart | |
api/v1/livechat/analytics/dashboards/charts/timings | Retrieves timing charts |
Url | Short Description | Details Page |
---|---|---|
api/v1/livechat/department | Retrieves a list of departments | |
api/v1/livechat/department | Registers a new department | |
api/v1/livechat/department/:_id | Retrieves a department's info | |
api/v1/livechat/department/:_id | Updates a department | |
api/v1/livechat/department/:_id | Removes a department | |
api/v1/livechat/department.autocomplete | Autocompletes department name | |
api/v1/livechat/department/:departmentId/agents | Retrieves agents of a specific department | |
api/v1/livechat/department/:departmentId/agents | Updates agents of a department | |
api/v1/livechat/department.listByIds | Retrieves a list of departments by an array of department ids | |
api/v1/livechat/departments.available-by-unit/:unitId | Retrieves departments available by unit Id | |
api/v1/livechat/analytics/departments/amount-of-chats | Retrieves the number of incoming chats | |
api/v1/livechat/analytics/departments/average-service-time | Retrieves average service time | |
api/v1/livechat/analytics/departments/average-chat-duration-time | Retrieves average chats duration | |
api/v1/livechat/analytics/departments/total-service-time | Retrieves total service time | |
api/v1/livechat/analytics/departments/average-waiting-time | Retrieves avg waiting time | |
api/v1/livechat/analytics/departments/total-transferred-chats | Retrieves total transferred chats | |
api/v1/livechat/analytics/departments/total-abandoned-chats | Retrieves abandoned chats | |
api/v1/livechat/analytics/departments/percentage-abandoned-chats | Retrieves percentage of abandoned chats |
Url | Short Description | Details Page |
---|---|---|
api/v1/livechat/inquiries.list | Lists all of the open livechat inquiries | |
api/v1/livechat/inquiries.take | Takes an open inquiry |