Update an SLA

Update and existing SLA.
You are required to have the manage-livechat-sla permission.
URL
Requires Auth
HTTP Method
api/v1/livechat/sla/:slaId
YES
PUT
Headers
Argument
Example
Required
Description
X-User-Id
myuser-name
Required
The authenticated user ID.
X-Auth-Token
myauth-token
Required
Auth token.
Path Parameters
Argument
Example
Required
Description
slaId
641daf3d7718f90c810429c8
Required
The Id of the SLA to update.
Payload
Argument
Example
Required
Description
name
Minimal updated
Optional
The name of the SLA policy.
description
sla description updated
Optional
The SLA description.
dueTimeInMinutes
7
Optional
The SLA due time.
Example Call
curl --location --request PUT 'http://localhost:3000/api/v1/livechat/sla/641daf3d7718f90c810429c8' \
--header 'X-Auth-Token: q2zjkgQt_OmYaBY4nEp50-r7yUAqVIoAqgo0jjBIws5' \
--header 'X-User-Id: rYhzFRd2QZjNwAAXX' \
--header 'Content-Type: application/json' \
--data '{
    "name": "Minimal  updated",
    "description": "Minimal SLA updated",
    "dueTimeInMinutes": 7
}'
Example Result
Success
{
    "sla": {
        "name": "Minimal updated",
        "description": "Minimal SLA updated",
        "dueTimeInMinutes": 7,
        "_updatedAt": "2023-03-24T16:31:34.712Z",
        "_id": "641daf3d7718f90c810429c8"
    },
    "success": true
}
Error
Any of the following errors can occur on the endpoint.
Authorization: Requires an authentication token for the request to be made.
No Permission: This occurs when the authenticated user doesn't have manage-livechat-sla permission.
Not Found: This error gets returned when no SLA is found with the Id provided.
 Authorization
No Permission
Not Found
{
    "status": "error",
    "message": "You must be logged in to do this."
}
{
    "success": false,
    "error": "error-not-authorized"
}
{
    "success": false,
    "error": "SLA with id gfgfg56g429c8 not found"
}
Change Log
Version
Description
6.0.0
Added

URL	Requires Auth	HTTP Method
`api/v1/livechat/sla/:slaId`	`YES`	`PUT`

Argument	Example	Required	Description
`X-User-Id`	`myuser-name`	Required	The authenticated user ID.
`X-Auth-Token`	`myauth-token`	Required	Auth token.

Argument	Example	Required	Description
`slaId`	`641daf3d7718f90c810429c8`	Required	The Id of the SLA to update.

Argument	Example	Required	Description
`name`	`Minimal updated`	Optional	The name of the SLA policy.
`description`	`sla description updated`	Optional	The SLA description.
`dueTimeInMinutes`	7	Optional	The SLA due time.

Version	Description
6.0.0	Added

Last modified 2mo ago