Update an SLA

Update an existing SLA policy.

Permission required: manage-livechat-sla

Path Parameters

Body Parameters

Example Call

curl --location --request PUT 'http://localhost:3000/api/v1/livechat/sla/641daf3d7718f90c810429c8' \
--header 'X-Auth-Token: q2zjkgQt_OmYaBY4nEp50-r7yUAqVIoAqgo0jjBIws5' \
--header 'X-User-Id: rYhzFRd2QZjNwAAXX' \
--header 'Content-Type: application/json' \
--data '{
    "name": "Minimal  updated",
    "description": "Minimal SLA updated",
    "dueTimeInMinutes": 7

Example Response


    "sla": {
        "name": "Minimal updated",
        "description": "Minimal SLA updated",
        "dueTimeInMinutes": 7,
        "_updatedAt": "2023-03-24T16:31:34.712Z",
        "_id": "641daf3d7718f90c810429c8"
    "success": true


Any of the following errors can occur on the endpoint.

  • Authorization: Requires an authentication token for the request to be made.

  • No Permission: This occurs when the authenticated user doesn't have manage-livechat-sla permission.

  • Not Found: This error gets returned when no SLA is found with the ID provided.

    "status": "error",
    "message": "You must be logged in to do this."

Change Log

Last updated

Rocket.Chat versions receive support for six months after release.