Create SLA Policy

Create a new SLA Policy.
You are required to have the manage-livechat-sla permission.
URL
Requires Auth
HTTP Method
api/v1/livechat/sla
YES
POST
Headers
Argument
Example
Required
Description
X-User-Id
myuser-name
Required
The authenticated user ID.
X-Auth-Token
myauth-token
Required
Auth token.
Payload
Argument
Example
Required
Description
name
grand
Required
The name of the SLA policy.
description
sla description
Required
The SLA description.
dueTimeInMinutes
4
Required
The SLA due time.
Example Call
curl --location 'http://localhost:3000/api/v1/livechat/sla' \
--header 'X-Auth-Token: q2zjkgQt_OmYaBY4nEp50-r7yUAqVIoAqgo0jjBIws5' \
--header 'X-User-Id: rYhzFRd2QZjNwAAXX' \
--header 'Content-Type: application/json' \
--data '{
    "name": "Optimum",
    "description": "OPtimum SLA",
    "dueTimeInMinutes": 4
}'
Example Result
Success
{
    "sla": {
        "name": "Optimum",
        "description": "Ptimum SLA",
        "dueTimeInMinutes": 4,
        "_id": "641db89a7718f90c810429cc"
    },
    "success": true
}
Error
Any of the following errors can occur on the endpoint.
Authorization: Requires an authentication token for the request to be made.
No Permission: This occurs when the authenticated user doesn't have  manage-livechat-sla permission.
Invalid Parameter: Occurs when a required parameter is not passed.
Duplicate: When an SLA is created having the same name or dueTimeInMinutes as an existing SLA.
 Authorization
No Permission
Invalid Parameter
Duplicate
{
    "status": "error",
    "message": "You must be logged in to do this."
}
{
    "success": false,
    "error": "error-not-authorized"
}
{
    "success": false,
    "error": "must have required property 'name' [invalid-params]",
    "errorType": "invalid-params"
}
{
    "success": false,
    "error": "error-duplicated-sla"
}
Change Log
Version
Description
6.0.0
Added

URL	Requires Auth	HTTP Method
`api/v1/livechat/sla`	`YES`	`POST`

Argument	Example	Required	Description
`X-User-Id`	`myuser-name`	Required	The authenticated user ID.
`X-Auth-Token`	`myauth-token`	Required	Auth token.

Argument	Example	Required	Description
`name`	`grand`	Required	The name of the SLA policy.
`description`	`sla description`	Required	The SLA description.
`dueTimeInMinutes`	4	Required	The SLA due time.

Version	Description
6.0.0	Added

Last modified 2mo ago