Get Conversation by Agents
View the metrics of omnichannel conversations in your workspace during a selected time range based on the agents in your workspace.
URL | Requires Auth | HTTP Method |
|---|---|---|
/api/v1/livechat/analytics/dashboards/conversations-by-agent | YES | GET |
Argument | Example | Required | Description |
|---|---|---|---|
X-User-Id | myuser-id | Required | Your userId (returned after you log in through the API) |
X-Auth-Token | myauth-token | Required | Your token (returned after you log in through the API) |
curl --location --request GET 'http://localhost:3000/api/v1/livechat/priorities\
--header 'X-Auth-Token: myauth-token' \
--header 'X-User-Id: myuser-id'
{
"priorities": [
{
"_id": "64007cc2fa0ed7dd905092e3",
"i18n": "Lowest",
"sortItem": 5,
"dirty": false
},
{
"_id": "64007cc2fa0ed7dd905092e4",
"i18n": "Low",
"sortItem": 4,
"dirty": false
},
{
"_id": "64007cc2fa0ed7dd905092e5",
"i18n": "Medium",
"sortItem": 3,
"dirty": false
},
{
"_id": "64007cc2fa0ed7dd905092e6",
"i18n": "High",
"sortItem": 2,
"dirty": false
},
{
"_id": "64007cc2fa0ed7dd905092e7",
"i18n": "Highest",
"sortItem": 1,
"dirty": false
}
],
"count": 5,
"offset": 0,
"total": 5,
"success": true
}
Any of the following errors can occur on the endpoint.
- Authorization: Requires an authentication token for the request to be made.
Authorization
{
"status": "error",
"message": "You must be logged in to do this."
}
Version | Description |
|---|---|
6.4.0 | Added |
Last modified 2mo ago