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Request Livechat Transcript

The endpoint is used by visitors to request a transcript of their chat to be sent to their email once the conversation ends.
The room must be closed before you can send a transcript.
HTTP Method
URL
Requires Auth
POST
/api/v1/livechat/transcript
no

Body Parameters

Key
Example Value
Description
rid*
XFzMqgn33DcsQkpJp
The room ID.
token*
iNKE8a6k6cjbqWhWd
The visitor token.
email*
The visitor's email ID where the transcript should be sent.

Example Call

curl -X POST \
-H "Content-type:application/json" \
http://localhost:3000/api/v1/livechat/transcript \
-d '{"rid":"XFzMqgn33DcsQkpJp",
"token": "iNKE8a6k6cjbqWhWd",
"email": "[email protected]"}'

Example Response

{
"message": "Livechat transcript sent",
"success": true
}

Change Log

Version
Description
0.70.0
Added
Last modified 3d ago
Deprecation for cloud services and apps is now extended to November 20, 2023. Rocket.Chat versions receive support for six months after release.