Inquiry Prioritize
Sets the priority of an inquiry
An incoming chat, that has not yet been taken by the agent is called an 'inquiry'. After it's been taken by the agent it is referred to as 'room'.
URL | Requires Auth | HTTP Method |
|---|---|---|
api/v1/livechat/inquiry.prioritize | YES | PUT |
Argument | Example | Required | Description |
|---|---|---|---|
X-User-Id | myuser-name | Required | Your username hash (returned after you log in through the API) |
X-Auth-Token | myauth-token | Required | Your token (returned after you log in through the API) |
Argument | Example | Required | Description |
|---|---|---|---|
roomId | Ey3RanxiR4wDCdWqy | Required | Inquiry |
priority | 4WcmeBE4spXx6AxrC | Required | Priority ID |
roomID is actually inquiry. It the ID of the chat that's not been taken yet by the agent.curl --location --request PUT 'http://localhost:3000/api/v1/livechat/inquiry.prioritize'\
--header 'X-Auth-Token: myauth-token' \
--header 'X-User-Id: myuser-name'
-d '{ "roomId": "Ey3RanxiR4wDCdWqy", "priority": "4WcmeBE4spXx6AxrC" }'
{
"success": true
}
Last modified 2mo ago