Update Department
Update the details of a specific department.
HTTP Method | URL | Requires Auth |
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Permissions required:
manage-livechat-departments
add-livechat-department-agents
Path Variables
Key | Example Value | Description |
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| The department ID that you want to update. |
Body Parameters
Key | Example Value | Description |
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| The object which takes the department details. |
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| The name of the department you are creating. |
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| The email ID associated with the department. |
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| Whether you want to enable the department. The value can be boolean |
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| You can let visitors choose the department they want to talk to. The option will appear to your customer in the Live Chat widget. The value can be boolean |
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| If you want your department to be displayed during off-business hours.
The value can be boolean |
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| A description of your department. |
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| The object with the agent details that you want to add to the department. |
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| The agent ID that you want to assign to the department. |
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| The number of chats served by the agent. Enter a value if you want to reset the stored value. Note: This field is used by the routing algorithm to determine the agents that have served the least number of chats and assign new chats to them. |
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| The order in which agents are assigned to chats. |
Example Call
Example Response
Change Log
Version | Description |
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0.42.0 | Added |
Last updated