Get Total Service Time
Gives the total service time (in seconds) by department.
HTTP Method | URL | Requires Auth |
---|---|---|
GET | /api/v1/livechat/analytics/departments/total-service-time |
Permission required:
view-livechat-manager
This endpoint supports the
offset
and count
parameters from the Paginationquery parameters. The other parameters are as follows:Key | Example Value | Description |
---|---|---|
start * | 2020-09-09T00:11:22.345Z | The start date. |
end * | 2020-09-10T23:59:22.345Z | The end date. |
curl --location --request GET 'http://localhost:3000/api/v1/livechat/analytics/departments/total-service-time?start=2020-02-12T00:11:22.345Z&end=2020-02-18T23:59:22.345Z' \
--header 'X-Auth-Token: myauth-token' \
--header 'X-User-Id: myuser-name'
{
"departments": [
{
"_id": null,
"chats": 5,
"serviceTimeDuration": 3388848
},
{
"_id": "64181a0728384134ed600dcc",
"chats": 5,
"serviceTimeDuration": 268684
},
{
"_id": "64cf6c6feb07a913d946f34d",
"chats": 1,
"serviceTimeDuration": 2461
}
],
"count": 3,
"offset": 0,
"total": 3,
"success": true
}
Last modified 6d ago