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Get Total Abandoned Chats

Gives the total number of abandoned chats (rooms) by department.
HTTP Method
URL
Requires Auth
GET
api/v1/livechat/analytics/departments/total-abandoned-chats
yes
Permission required: view-livechat-manager

Query Parameters

This endpoint supports the offset and count parameters from the Paginationquery parameters. The other parameters are as follows:
Key
Example Value
Description
start*
2020-09-09T00:11:22.345Z
The start date.
end*
2021-09-10T23:59:22.345Z
The end date.

Example Call

curl --location --request GET 'http://localhost:3000/api/v1/livechat/analytics/departments/total-abandoned-chats?start=2020-09-10T23:59:22.345Z&end=2021-09-10T23:59:22.345Z' \
--header 'X-Auth-Token: myauth-token' \
--header 'X-User-Id: myuser-name'

Example Response

{
"departments": [
{
"abandonedRooms": 3,
"_id": "4LCeYmCHHnQ3EDBgf"
},
{
"abandonedRooms": 1,
"_id": "8MGLTfaKLCbE9CqR8"
},
{
"abandonedRooms": 1,
"_id": "Yi87Ju7eTHiZQ7CJt"
},
{
"abandonedRooms": 77,
"_id": "GgYvrkAF63aeQmsh4"
},
{
"abandonedRooms": 12,
"_id": "sLYp3ry7CRizaP3rJ"
},
{
"abandonedRooms": 12,
"_id": "BiqbQav59HD2LzXEY"
},
{
"abandonedRooms": 6,
"_id": "CAJioQNAvLnYWTy8i"
}
],
"count": 7,
"offset": 0,
"total": 7,
"success": true
}
Last modified 3mo ago
Rocket.Chat versions receive support for six months after release.