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Get Percentage of Abandoned Chats

Gives the percentage of abandoned chats per department.
HTTP Method
URL
Requires Auth
GET
/api/v1/livechat/analytics/departments/percentage-abandoned-chats
yes
Permission required: view-livechat-manager

Query Parameters

This endpoint supports the offset and count parameters from the Paginationquery parameters. The other parameters are as follows:
Key
Example Value
Description
start*
2020-09-09T00:11:22.345Z
The start date.
end*
2020-09-10T23:59:22.345Z
The end date.

Example Call

curl --location --request GET 'http://localhost:3000//api/v1/livechat/analytics/departments/percentage-abandoned-chats?start=2020-02-12T00:11:22.345Z&end=2020-02-18T23:59:22.345Z' \
--header 'X-Auth-Token: myauth-token' \
--header 'X-User-Id: myuser-name'

Example Response

{
"departments": [
{
"_id": "64cf6c6feb07a913d946f34d",
"percentageOfAbandonedChats": 0
},
{
"_id": null,
"percentageOfAbandonedChats": 0
},
{
"_id": "649230d479f5c6e276cf4a12",
"percentageOfAbandonedChats": 0
},
{
"_id": "64181a0728384134ed600dcc",
"percentageOfAbandonedChats": 11
}
],
"count": 4,
"offset": 0,
"total": 4,
"success": true
}
Last modified 3mo ago
Rocket.Chat versions receive support for six months after release.