Get List of Departments

Get a list of the departments.

HTTP Method	URL	Requires Auth
GET	/api/v1/livechat/department	yes

Query Parameters

This endpoint supports the Pagination parameters. Additional optional query parameters are as follows:

Key	Example Value	Description
text	fin	Filter the result with any text.
enabled	true	Filter the result to only show enabled departments. The value can be boolean true or false.
showArchived	true	You can include the archived departments in the result. The value can be boolean true or false.
onlyMyDepartments	true	This parameter is for users with managers or admin roles. It only displays the departments that you are an agent of.
excludeDepartmentId	64181a0728384134ed600dcc	The department ID that you want to exclude from the result.

Example Call

curl --location 'http://localhost:3000/api/v1/livechat/department' \
--header 'X-Auth-Token: Y97tM4GkYjgaH_fIO5dwBitQ' \
--header 'X-User-Id: CkCPNcvsvCDfmWLqC' \
--data ''

Example Response

{
    "departments": [
        {
            "_id": "64181a0728384134ed600dcc",
            "enabled": true,
            "name": "Support",
            "description": "",
            "showOnRegistration": false,
            "showOnOfflineForm": false,
            "requestTagBeforeClosingChat": false,
            "email": "[e-mail]",
            "chatClosingTags": [],
            "offlineMessageChannelName": "Livestream",
            "abandonedRoomsCloseCustomMessage": "",
            "waitingQueueMessage": "",
            "departmentsAllowedToForward": [],
            "fallbackForwardDepartment": "",
            "_updatedAt": "2023-10-13T13:03:58.406Z",
            "numAgents": 4,
            "type": "d"
        },
        {
            "_id": "649230d479f5c6e276cf4a12",
            "enabled": false,
            "name": "Finance",
            "description": "",
            "showOnRegistration": false,
            "showOnOfflineForm": false,
            "requestTagBeforeClosingChat": false,
            "email": "[e-mail]",
            "chatClosingTags": [],
            "offlineMessageChannelName": "",
            "abandonedRoomsCloseCustomMessage": "",
            "waitingQueueMessage": "",
            "departmentsAllowedToForward": [],
            "fallbackForwardDepartment": "",
            "type": "d",
            "_updatedAt": "2023-10-13T13:03:58.426Z",
            "numAgents": 3,
            "businessHourId": "650dc9cfa2f73c7460e18bea"
        }
    ],
    "count": 2,
    "offset": 0,
    "total": 2,
    "success": true
}

Change Log

Version	Description
2.2.0	Added support to pagination
0.42.0	Added