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Get Average Service Time

Returns average service time (in seconds) for chats by department.
HTTP Method
URL
Requires Auth
GET
/api/v1/livechat/analytics/departments/average-service-time
yes
Permission required: view-livechat-manager

Query Parameters

This endpoint supports the offset and count parameters from the Paginationquery parameters. The other parameters are as follows:
Key
Example Value
Description
start*
2020-09-09T00:11:22.345Z
The start date.
end*
2021-09-10T23:59:22.345Z
The end date.

Example Call

curl --location --request GET 'http://localhost:3000/api/v1/livechat/analytics/departments/average-service-time?start=2020-09-09T00:11:22.345Z&end=2021-09-09T00:11:22.345Z \
--header 'X-Auth-Token: myauth-token' \
--header 'X-User-Id: myuser-name'

Example Response

{
"departments": [
{
"_id": "CAJioQNAvLnYWTy8i",
"averageServiceTimeInSeconds": 1920
},
{
"_id": "GgYvrkAF63aeQmsh4",
"averageServiceTimeInSeconds": 3583
},
{
"_id": "sLYp3ry7CRizaP3rJ",
"averageServiceTimeInSeconds": 2941
},
{
"_id": "BiqbQav59HD2LzXEY",
"averageServiceTimeInSeconds": 5831
},
{
"_id": null,
"averageServiceTimeInSeconds": 3892998
},
{
"_id": "Yi87Ju7eTHiZQ7CJt",
"averageServiceTimeInSeconds": 1205
},
{
"_id": "4LCeYmCHHnQ3EDBgf",
"averageServiceTimeInSeconds": 755
},
{
"_id": "8MGLTfaKLCbE9CqR8",
"averageServiceTimeInSeconds": 1635
}
],
"count": 8,
"offset": 0,
"total": 8,
"success": true
}
Last modified 3mo ago
Rocket.Chat versions receive support for six months after release.