Get Chat Status of Agents
Retrieves the status of chats per agent for a specific time duration.
HTTP Method | URL | Requires Auth |
---|---|---|
GET | /api/v1/livechat/analytics/dashboards/charts/chats-per-agent |
Permission required:
view-livechat-manager
Key | Example Value | Description |
---|---|---|
start * | 2021-07-20T19:00:00.000Z | The start time. |
end * | 2021-07-21T18:59:59.000Z | The end time. |
departmentId | CAJioQNAvLnYWTy8i | The department ID. This parameter is optional. |
curl --location --request GET 'http://localhost:3000/api/v1/livechat/analytics/dashboards/charts/chats-per-agent?departmentId=CAJioQNAvLnYWTy8i&start=2021-07-20T19:00:00.000Z&end=2021-07-21T18:59:59.000Z\
--header 'X-Auth-Token: myauth-token' \
--header 'X-User-Id: myuser-name'
{
"test.cat": {
"open": 1,
"closed": 4
},
"kim.jane": {
"open": 1,
"closed": 3
},
"lee.keith": {
"open": 0,
"closed": 4
},
"success": true
}
Last modified 4d ago