Get Agent Service Time Metrics

HTTP Method
URL
Requires Auth
GET
/api/v1/livechat/analytics/dashboards/agents-productivity-totalizers
​yes​
Permission required: view-livechat-manager
Query Parameters
Key
Example Value
Description
start*
2021-07-20T19:00:00.000Z
The start time.
end*
2021-07-21T18:59:59.000Z
The end time.
departmentId
CAJioQNAvLnYWTy8i
The department ID. This parameter is optional.
Example Call
curl --location --request GET 'http://localhost:3000/api/v1/livechat/analytics/dashboards/agents-productivity-totalizers?departmentId=CAJioQNAvLnYWTy8i&start=2021-07-20T19:00:00.000Z&end=2021-07-21T18:59:59.000Z\
--header 'X-Auth-Token: myauth-token' \
--header 'X-User-Id: myuser-name'
Example Response
{
    "totalizers": [
        {
            "title": "Busiest_time",
            "value": "9AM- 10AM"
        },
        {
            "title": "Avg_of_available_service_time",
            "value": "00:45:18"
        },
        {
            "title": "Avg_of_service_time",
            "value": "00:06:00"
        }
    ],
    "success": true
}

HTTP Method	URL	Requires Auth
`GET`	`/api/v1/livechat/analytics/dashboards/agents-productivity-totalizers`	yes

Key	Example Value	Description
`start*`	`2021-07-20T19:00:00.000Z`	The start time.
`end*`	`2021-07-21T18:59:59.000Z`	The end time.
`departmentId`	`CAJioQNAvLnYWTy8i`	The department ID. This parameter is optional.

Last modified 4d ago