Get Agent Total Service Time

Gives the total service time sorted by agent.
HTTP Method
URL
Requires Auth
GET
/api/v1/livechat/analytics/agents/total-service-time
​yes​
Permission required: view-livechat-manager
Service time means how long time the agent is online and available. It does not mean how long time the agent was busy serving chats.
Query Parameters
This endpoint supports the optional offset and count parameters from the Paginationquery parameters. The other required parameters are as follows:
Key
Example Value
Description
start*
2020-09-09T00:11:22.345Z
The start date.
end*
2020-09-10T23:59:22.345Z
The end date.
Example Call
curl --location --request GET 'http://localhost:3000/api/v1/livechat/analytics/agents/total-service-time?start=2020-02-12T00:11:22.345Z&end=2020-02-18T23:59:22.345Z' \
--header 'X-Auth-Token: myauth-token' \
--header 'X-User-Id: myuser-name'
Example Response
{
    "agents": [
        {
            "chats": 3,
            "_id": "rbAXPnMktTFbNpwtJ",
            "username": "kim.baeko",
            "serviceTimeDuration": 331
        },
        {
            "chats": 4,
            "_id": "CkCPNcvsvCDfmWLqC",
            "username": "han.jun",
            "serviceTimeDuration": 823
        },
        {
            "chats": 4,
            "_id": "CkCPNcvsvCDfmWLqC",
            "username": "doe.john",
            "serviceTimeDuration": 333
        }
    ],
    "count": 3,
    "offset": 0,
    "total": 3,
    "success": true
}

HTTP Method	URL	Requires Auth
`GET`	`/api/v1/livechat/analytics/agents/total-service-time`	`yes`

Key	Example Value	Description
`start*`	`2020-09-09T00:11:22.345Z`	The start date.
`end*`	`2020-09-10T23:59:22.345Z`	The end date.

Last modified 4d ago