Get Agent Average Service Time

Gives the average service time (in seconds) for each agent.
HTTP Method
URL
Requires Auth
GET
/api/v1/livechat/analytics/agents/average-service-time
​yes​
Permission required: view-livechat-manager
Query Parameters
This endpoint supports the optional offset and count parameters from the Paginationquery parameters. The other required parameters are as follows:
Key
Example Value
Description
start*
2020-09-09T00:11:22.345Z
The start date.
end*
2020-09-10T23:59:22.345Z
The end date.
Example Call
curl --location --request GET 'http://localhost:3000/api/v1/livechat/analytics/agents/average-service-time?start=2020-02-12T00:11:22.345Z&end=2020-02-18T23:59:22.345Z' \
--header 'X-Auth-Token: myauth-token' \
--header 'X-User-Id: myuser-name'
Example Response
{
    "agents": [
        {
            "_id": "rbAXPnMktTFbNpwtJ",
            "username": "kim.jane",
            "averageServiceTimeInSeconds": 1106183
        },
        {
            "_id": "CkCPNcvsvCDfmWLqC",
            "username": "byu.baek",
            "averageServiceTimeInSeconds": 2059
        },
        {
            "_id": "CkCPNcvsvCDfmWLqC",
            "username": "doe.john",
            "averageServiceTimeInSeconds": 83303
        }
    ],
    "count": 3,
    "offset": 0,
    "total": 3,
    "success": true
}

HTTP Method	URL	Requires Auth
`GET`	`/api/v1/livechat/analytics/agents/average-service-time`	`yes`

Key	Example Value	Description
`start*`	`2020-09-09T00:11:22.345Z`	The start date.
`end*`	`2020-09-10T23:59:22.345Z`	The end date.

Last modified 5d ago