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Call Center Endpoints

Call Center Registration Information

URL
Description
Details Page
/v1/connector.extension.getRegistrationInfoByUserId
Use this endpoint to get the registration information by ID
​Link​

Call Center Query Summary

URL
Description
Details Page
/api/v1/voip/queues.getSummary
Use this endpoint to get the VoIP query summary data
​Link​

Call Center Queue Membership Information

URL
Description
Details Page
/api/v1/voip/queues.getSummary
Use this endpoint to get the VoIP queue membership data
​Link​

Call Center Queue Membership Subscription

URL
Description
Details Page
/v1/voip/queues.getMembershipSubscription
Use this endpoint to get the VoIP queue membership subscription data
​Link​

Call Center Create Visitor

URL
Description
Details Page
/api/v1/livechat/visitor
Use this endpoint to create a VoIP visitor
​Link​

Call Center Events

Send Call Center Events

URL
Description
Details Page
/api/v1/voip/events
Use this endpoint to send VoIP events
​Link​

Call Center Extension(s)

Get Call Center Extension

URL
Description
Details Page
/api/v1/omnichannel/extension
Use this endpoint to retrieve VoIP extension information
​Link​
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Get Call Center Extensions

URL
Description
Details Page
/api/v1/omnichannel/extensions?count=10&offset=10
Use this endpoint to retrieve VoIP extensions
​Link​

Call Center Agent Extension

URL
Description
Details Page
/v1/omnichannel/agent/extension
Use this endpoint to create, update and delete VoIP extension
​Link​

Call Center Server Connection

Check Management Server Connection

URL
Description
Details Page
/api/v1/voip/managementServer/checkConnection?host&port&username&password
Use this endpoint to check Management Server Connection Status
​Link​

Check Call Server Connection

URL
Description
Details Page
/api/v1/voip/callServer/checkConnection?websocketUrl=wss://omni-asterisk.dev.rocket.chat/ws
Use this endpoint to check Call Server Connection Status
​Link​

Call Center Room

Create Call Center Room (s)

URL
Description
Details Page
/api/v1/voip/room?token=867ad6a09fc4af29f6f1f2a9cf1deaba&agentId=6vHSSqdBHdm2R4gfi
Use this endpoint to create VoIP room
​Link​

Get Call Center Room by ID

URL
Description
Details Page
/api/v1/voip/events
Use this endpoint to retrieve VoIP room information by ID
​Link​

Close Call Center Room

URL
Description
Details Page
/api/v1/voip/room.close
Use this endpoint close the VoIP conversation
​Link​
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Call Center Registration Information
Last modified 6mo ago