WhatsApp Omnichannel Integration API
WhatsApp Business API Integration for Rocket.Chat
The WhatsApp app allows you to send template messages to a target user.
In order to send a template message, you have two options:
- You can send the template message in a more user-friendly way using the GUI form.
- To trigger the GUI, open a WhatsApp contact room and run the following command
- This will open up a modal, where you can select
Templateyou wish to send,
Languageyou wish to send the template in,
- And also substitute
parameterswithin the message, if present.Note, If parameters (i.e eg ) are present withing the template message, please make sure that you substitute all of them before sending the message. Failure to do so will result in an error.
To receive real-time status updates for outbound messages, you can choose to set a Message Status Endpoint URL. The app will send a request to this URL each time your message status changes to one of the following: queued, failed, sent, delivered, read, or if some error occurs.
You can set the Message Status Endpoint URL in the Apps Settings.
Following is the payload format you will receive on the endpoint