Deprecated Endpoints

/users.createToken

6.8.0

8.0.0

The endpoint will be removed.

/livechat/room.transfer

5.2.0

7.0.0

The endpoint is replaced by /livechat/room.forward

/licenses.get

6.5.0

7.0.0

The endpoint is replaced by /licenses.info

/licenses.isEnterprise

6.5.0

7.0.0

The endpoint is replaced by /licenses.info

/livechat/room.visitor

5.2.0

7.0.0

The endpoint will be removed.

/livechat/inquiries.queued

5.4.1

7.0.0

The endpoint is replaced by /livechat/inquiries.queuedForUser

/livechat/office-hours

5.0.0

/v1/info

1.0.0

1.12.0

/emoji.custom

1.0.0

1.12.0

/permissions.list

0.73.0

1.11.0

/permissions

0.66.0

0.69.0

/channels.cleanHistory

0.64.0

0.67.0

/user.roles

0.63.0

0.66.0

/livechat/business-hours.list

/livechat/business-hours

5.0.0

/livechat/departments.available-by-unit/:unitId

/livechat/units/:unitId/departments/available

5.0.0

/livechat/departments.by-unit/:unitId

/livechat/units/:unitId/departments

5.0.0

/livechat/monitors.list

/livechat/monitors

5.0.0

/livechat/units.getOne

/livechat/monitors/:username

5.0.0

/livechat/priorities.list

/livechat/priorities

5.0.0

/livechat/priority.getOne

/livechat/priorities/:priorityId

5.0.0

/livechat/tags.list

/livechat/tags

5.0.0

/livechat/tags.getOne

/livechat/tags/:tagId

5.0.0

/livechat/units.list

/livechat/units

5.0.0

/livechat/units.getOne

/livechat/units/:unitId

5.0.0

/livechat/unitMonitors.list

/livechat/units/:unitId/monitors

5.0.0

query and fields query parameters

All endpoints

5.0.0

7.0.0

The parameters are removed to avoid malicious queries. Check the endpoints for alternatives.

role

roles.getUsersInRole

4.6.0

7.0.0

The parameter will stop being interpreted as the role name as a fallback (enter the role ID instead).

roleName

roles.addUserToRole

4.6.0

7.0.0

The parameter will stop being accepted (use the roleId parameter instead).

roleName

roles.removeUserFromRole

4.6.0

7.0.0

The parameter will stop being accepted (use the roleId parameter instead).

appId

oauth-apps.get

6.0.0

7.0.0

The parameter will stop being accepted (use the clientId or _id parameters instead).

reportMessage

6.2.0

7.0.0

livechat:getDepartmentForwardRestrictions

5.2.0

7.0.0

livechat:getFirstRoomMessage

5.2.0

7.0.0

cleanChannelHistory

0.64.0

0.67.0

addOAuthApp

6.0.0

6.0.0

canAccessRoom

4.1.1

5.0.0

muteUserInRoom

6.8.0

8.0.0

Replaced by the /rooms.muteUser endpoint.

unmuteUserInRoom

6.8.0

8.0.0

Replaced by the /rooms.unmuteUser endpoint.

inserOrUpdateUser

6.7.0

8.0.0

Users upsert won't be allowed anymore (the method will be completely removed).

livechat:removeTrigger

6.5.0

7.0.0

Replaced by the /livechat/triggers/:_id (DELETE) endpoint.

livechat:discardTranscript

6.4.0

7.0.0

Replaced by the /livechat/transcript/:rid (DELETE) endpoint.

livechat:getAgentOverviewData

6.4.0

7.0.0

Replaced by the /livechat/analytics/agent-overview endpoint.

livechat:getAnalyticsOverviewData

6.4.0

7.0.0

Replaced by the /livechat/analytics/overview endpoint.

livechat:requestTranscript

6.4.0

7.0.0

Replaced by the /livechat/transcript/:rid endpoint.

livechat:saveAppearance

6.4.0

7.0.0

Replaced by the /livechat/appearance endpoint.

livechat:saveTrigger

6.4.0

7.0.0

Replaced by the /livechat/triggers endpoint.

livechat:getAgentData

6.4.0

7.0.0

Replaced by the /livechat/agent.info/:rid/:token endpoint.

livechat:resumeOnHold

6.3.0

7.0.0

Replaced by the /livechat/room.resumeOnHold endpoint.

deleteMessage

6.2.0

7.0.0

Replaced by chat.delete endpoint.

livechat:saveIntegration

6.2.0

7.0.0

Replaced by the /omnichannel/integrations (POST) endpoint.

addOauthApp

6.2.0

7.0.0

Replaced by the oauth-apps.create endpoint.

livechat:closeRoom

6.0.0

7.0.0

Replaced by the /livechat/room.close or /livechat/room.closeByUser endpoints.

listEmojiCustom

5.4.3

7.0.0

Replaced by emoji-custom.list endpoint.

getAvatarSuggestion

5.4.0

7.0.0

Replaced by the users.getAvatarSuggestion endpoint.

refreshClients

5.4.0

7.0.0

This is now triggered by assets.setAsset and assets.unsetAsset.

eraseRoom

5.4.0

7.0.0

Replaced by rooms.delete endpoint.

checkUsernameAvailability

5.4.0

7.0.0

Replaced by users.checkUsernameAvailability endpoint.

Mailer:unsubscribe

5.4.0

7.0.0

Replaced by the mailer.unsubscribe endpoint.

Mailer.sendMail

5.4.0

7.0.0

Replaced by the mailer endpoint.

sendConfirmationEmail

5.4.0

7.0.0

Replaced by users.sendConfirmationEmail endpoint.

livechat:changeLivechatStatus

5.4.0

7.0.0

Replaced by the /livechat/agent.status endpoint.

livechat:webhookTest

5.4.0

7.0.0

Replaced by the /livechat/webhook.test endpoint.

livechat:saveInfo

5.3.0

7.0.0

Replaced by the /livechat/room/save.info endpoint.

livechat:addAgent

5.2.0

7.0.0

Replaced by the /livechat/agent endpoint.

livechat:addManager

5.2.0

7.0.0

Replaced by /livechat/manager endpoint.

livechat:getCustomFields

5.2.0

7.0.0

Replaced by the /livechat/custom-fields endpoint.

livechat:getNextAgent

5.2.0

7.0.0

Replaced by the /livechat/agent.next/:token endpoint.

livechat:getTagsList

5.2.0

7.0.0

Replaced by the /livechat/tags endpoint.

livechat:loadHistory

5.2.0

7.0.0

Replaced by the /livechat/messages.history/:rid endpoint.

livechat:loginByToken

5.2.0

7.0.0

Replaced by th /livechat/visitor/:token endpoint.

livechat:pageVisited

5.2.0

7.0.0

Replaced by the /livechat/page.visited endpoint.

livechat:registerGuest

5.2.0

7.0.0

Replaced by the /livechat/visitor endpoint.

livechat:removeAgent

5.2.0

7.0.0

Replaced by the /livechat/users/agent/:_id endpoint.

livechat:removeDepartment

5.2.0

7.0.0

Replaced by the /livechat/department/:_id endpoint.

livechat:removeManager

5.2.0

7.0.0

Replaced by the /livechat/users/manager/:_id endpoint.

livechat:saveDepartmentAgents

5.2.0

7.0.0

Replaced by the /livechat/department/:_id/agents endpoint.

livechat:saveSurveyFeedback

5.2.0

7.0.0

Replaced by the /livechat/room.survey endpoint.

livechat:searchAgent

5.2.0

7.0.0

Replaced by the /livechat/users/agent/:_id endpoint.

livechat:sendOfflineMessage

5.2.0

7.0.0

Replaced by the /livechat/offline.message endpoint.

livechat:setCustomField

5.2.0

7.0.0

Replaced by the /livechat/visitor endpoint.

livechat:setDepartmentForVisitor

5.2.0

7.0.0

Replaced by the /livechat/visitor endpoint.

livechat:transfer

5.2.0

7.0.0

Replaced by the /livechat/room.forward endpoint.

roomNameExists

5.1.0

7.0.0

Replaced by rooms.nameExists endpoint.

removeWebdavAccount

5.1.0

7.0.0

Replaced by webdav.removeWebdavAccount endpoint.

getPasswordPolicy

5.1.0

7.0.0

Replaced by the pw.getPolicy endpoint.

apps (POST)

downloadOnly

6.6.0

7.0.0

The parameter will stop being accepted.

authorization:removeUserFromRole

roleId

4.6.0

7.0.0

The parameter will stop being interpreted as the role name as a fallback (use the role ID instead).

authorization:deleteRole

roleId

4.6.0

7.0.0

The parameter will stop being interpreted as the role name as a fallback (use the role ID instead).

authorization:addUserToRole

roleId

4.6.0

7.0.0

The parameter will stop being interpreted as the role name as a fallback (use the role ID instead).