---
title: "Omnichannel"
slug: "omnichannel"
updated: 2025-07-21T15:53:32Z
published: 2025-07-21T15:53:32Z
canonical: "developer.rocket.chat/omnichannel"
stale: true
excludeFromExternalSearch: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://developer.rocket.chat/llms.txt
> Use this file to discover all available pages before exploring further.

# Omnichannel

Rocket.Chat’s [Omnichannel](https://docs.rocket.chat/docs/omnichannel) feature is designed to provide a seamless multi-channel communication environment between companies and their customers. It integrates various communication platforms, such as [SMS](https://docs.rocket.chat/v1/docs/omnichannel-apps-sms), [Facebook](https://docs.rocket.chat/v1/docs/facebook-app), or [Telegram,](https://docs.rocket.chat/v1/docs/telegram-app) into a single workspace, improving the customer service experience.

A typical use case of omnichannel is a healthcare provider using Rocket.Chat omnichannel feature to handle appointment requests and patient inquiries through SMS, phone calls, and online chat, providing a unified and efficient scheduling system. With this documentation section, you can learn the following:

![](https://cdn.us.document360.io/27ca1fd4-36d7-4cde-b4eb-97fc1652954c/Images/Documentation/livechat.svg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A38%3A57Z&se=2026-10-27T05%3A38%3A57Z&sr=c&sp=r&sig=5ziMxOR9ez98Fx0RGWxbl%2BAVHfvxag9iMnke%2BQMWTZA%3D)

**Livechat**

Set up your [Livechat development environment](/v1/docs/omnichannel-environment-setup) and customize its components as per your needs.

![](https://cdn.us.document360.io/27ca1fd4-36d7-4cde-b4eb-97fc1652954c/Images/Documentation/Omnichannel Whatsapp.svg?sv=2026-02-06&spr=https&st=2026-10-27T04%3A38%3A57Z&se=2026-10-27T05%3A38%3A57Z&sr=c&sp=r&sig=5ziMxOR9ez98Fx0RGWxbl%2BAVHfvxag9iMnke%2BQMWTZA%3D)

**Omnichannel WhatsApp app**

Learn how to manage and use [WhatsApp template messages](/v1/docs/whatsapp-business-template-messages) and [monitor outgoing messages](/v1/docs/monitoring-whatsapp-outgoing-messages) through Rocket.Chat.