---
title: "Rocket Chat Omnichannel Dev FAQs"
slug: "omnichannel-faqs"
description: "Find answers to FAQs on Rocket Chat Omnichannel development. Learn setup, testing, and secure customer communication best practices."
updated: 2026-01-08T11:04:24Z
published: 2026-01-08T11:04:24Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://developer.rocket.chat/llms.txt
> Use this file to discover all available pages before exploring further.

# Omnichannel FAQs

**What is Livechat inquiry?**

A Livechat inquiry is an internal data structure that controls the Omnichannel queue. Data is stored in the inquiry collection, and the conversation state - *ready*, *queued*, or *taken* - reflects the conversation's position in the queue. This is not helpful for bot integration because the Omnichannel routing system will handle all activities.

**What is Omnichannel?**

Rocket.Chat's Omnichannel feature allows you to integrate multiple communication channels into your workspace. This ensures secure and seamless digital interactions with your visitors and contacts across platforms like WhatsApp, SMS, and more. For details, see [Omnichannel Citizen Engagement](https://docs.rocket.chat/docs/omnichannel).

**How can I integrate chatbots with Omnichannel?**

Rocket.Chat supports integrations with powerful chatbot platforms like Dialogflow and Rasa, enabling you to deploy lifelike conversational AI and advanced virtual agents for your Omnichannel. These bots function as 24/7 agents, enhancing customer experiences by providing quick reply options when human agents are unavailable. For detailed guidance on integrating and using these platforms, refer to the [Dialogflow](https://docs.rocket.chat/docs/dialogflow-app) and [Rasa](https://docs.rocket.chat/docs/rasa-app) documentation.

**How do I resolve CORS error when sending a message via Livechat with a locally hosted Rocket.Chat instance?**

This error occurs due to security restrictions (CORS) between the browser and Rocket.Chat. To fix it, you'll need to enable CORS within Rocket.Chat's settings.

**Here's how to enable CORS in Rocket.Chat:**

1. Access your running Rocket.Chat workspace.
2. Navigate to **Manage**![](https://cdn.us.document360.io/27ca1fd4-36d7-4cde-b4eb-97fc1652954c/Images/Documentation/Screenshot%202025-12-23%20130522.png) > **Workspace**.
3. Click on **Settings**.
4. Search for and select **General**.
5. Under General, find the**Rest APIs** section.
6. Locate the **Enable CORS** option and enable it.
7. Save the changes.

After enabling CORS, return to your Livechat interface and attempt to send a message again. The error should be resolved.

**What are the Livechat customization options?**

You can customize the Livechat widget using any of the following settings:

- [Livechat appearance settings](https://docs.rocket.chat/docs/livechat-widget-appearance)
- [Livechat settings](https://docs.rocket.chat/docs/omnichannel-admins-guide#livechat-settings)
- [Livechat widget API methods](https://developer.rocket.chat/apidocs/livechatwidget-api)
- [Customization options for developers](/v1/docs/omnichannel-environment-setup)