---
title: "Monitor WhatsApp Messages in Rocket Chat"
slug: "monitoring-whatsapp-outgoing-messages"
description: "Discover how to monitor outgoing WhatsApp messages in Rocket Chat. Ensure secure, reliable customer communication tracking."
updated: 2025-08-21T10:26:46Z
published: 2025-08-21T10:26:46Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://developer.rocket.chat/llms.txt
> Use this file to discover all available pages before exploring further.

# Monitoring Outgoing WhatsApp Messages

Rocket.Chat’s [WhatsApp apps](https://docs.rocket.chat/docs/whatsapp-apps) provide a convenient way to receive real-time updates on the status of your messages. Keeping track of the delivery status for outgoing WhatsApp messages is crucial for effective communication and customer engagement.

To start receiving these updates, go to the WhatsApp app that you are using and follow these steps:

1. Go to the **Settings** tab and enter a value for the **Message Status Endpoint URL**. The app sends a request with the status payload to the specified URL each time your message statuses, such as when it is sent, delivered, and read.
2. Enable**Allow Quote Messages**settings.
3. You can choose to filter the message status updates you receive at the **Message Status Endpoint URL** based on the message type. Go to **Filter Message Status** settings and select from the following options:
  - **All**: Receive the status of all messages.
  - **Regular Messages**: Receive the status of regular messages only.
  - **Template Messages**: Receive the status of [template messages](/v1/docs/whatsapp-business-template-messages) only.
4. Click **Save Changes**.

> [!NOTE]
> Always confirm that the **Allow Quote Messages** setting is enabled to receive the full information payload.

The table below highlights the payload format you will receive on the endpoint for status update:

| Field Name | Type | Description |
| --- | --- | --- |
| `msgId` | string or undefined | The message ID. |
| `mobileNo` | string | The recipient’s WhatsApp phone number. |
| `MessageStatus` | string | Status of the message - `sent`, `delivered`, `read` - `sent`: This is the status when the message is sent from the workspace. - `delivered`: This status is received when the message is sent to the recipient. - `read`: This status is received when the recipient has read the message. If the recipient reads the message immediately upon receiving it, you may not get the `delivered` status. You can verify the status for any message using the message ID. |
| `timestamp` | string | Timestamp of request. |
| `ErrorDetails` | Optional Type: String or WhatsApp error format | Errors from template messages will be shown here. |
| `type` | string | The type of message. It can either be a template message or a regular message. |
| `connectedWhatsAppNo` | string | Your connected WhatsApp number from which you sent the message to the user. |
| `message` | string | The outgoing message content. |

The following code snippet shows an example of the expected payload:

```json
{
  "msgId": "wwhfiupncCHWrak.fjiejFNcs==",
  "mobileNo": "0112344566",
  "MessageStatus": "read",
  "timestamp": "1753428239",
  "ErrorDetails": null,
  "type": "Regular Messages",
  "connectedWhatsAppNo": "555195255555",
  "message": "Thank you for contacting us!"
}
```

By utilizing this functionality, you can gain valuable insights into the delivery and engagement of your WhatsApp communications, helping you optimize your messaging strategies and provide better customer experiences.

You can watch the video below for a demonstration on monitoring outgoing WhatsApp messages:

[Embedded content](https://www.youtube.com/embed/_Iv-f-ggQho)