---
title: "Rocket Chat Bug Reporting Guide"
slug: "contribute-through-bug-reporting"
description: "Discover how to contribute by reporting bugs. Help improve secure communication and collaboration features."
updated: 2026-02-11T04:47:19Z
published: 2026-02-11T04:47:19Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://developer.rocket.chat/llms.txt
> Use this file to discover all available pages before exploring further.

# Contribute Through Bug Reporting

We're thrilled to have you here! To ensure a smooth and efficient bug-reporting process, we've put together this guide. Please take a moment to familiarize yourself with our practices and procedures.

## Identifying bugs

Before you proceed, it's crucial to ascertain whether what you're encountering is indeed a bug. If you're struggling to understand how to perform a task, experiencing problems accessing your server, unable to install the server, or want a new widget in Rocket.Chat, these are not considered bugs.

> [!NOTE]
> If your concern aligns with the non-bug category, refer to the provided resources in our [documentation](https://docs.rocket.chat/). Suggestions for new features should be submitted in the [forums](https://forums.rocket.chat/).

## Before reporting a bug

Before you report a new issue:

- Thoroughly read the [documentation](https://docs.rocket.chat/).
- Ensure you're running the latest version of Rocket.Chat. An update might resolve your issue.
- Try to identify reproducible steps. If we can reproduce it, we can fix it faster.
- Check all your logs for errors.
- [Search the forums](https://forums.rocket.chat) using a few different search terms.
- [Search the issues](https://github.com/RocketChat/Rocket.Chat/issues) for your bug. If you find it, carefully check that it is identical and give it a thumbs up. If it differs, add some additional information to the ticket. This will help give us a fuller picture.

Proceed if you've done all of the above and still need to report a bug.

## How to report a bug?

Giving clear background information will help save a lot of time. When reporting a new bug, include the following information to promote effective bug fixing:

- Operating system/version/architecture (64-bit?)
- Browser type and version, including any add-ons. (e.g., AdBlocker, NoScript, etc.)
- Rocket.Chat version
- Expected behavior
- Actual behavior
- Steps to reproduce the bug consistently
- Relevant errors and other log output
- Screenshots, if applicable

> [!NOTE]
> You can register your bug at the following places based on the platform you're using:
> 
> [Rocket.Chat server](https://github.com/RocketChat/Rocket.Chat/issues/new/choose)
> 
> [Rocket.Chat mobile apps](https://github.com/RocketChat/Rocket.Chat.ReactNative/issues/new)
> 
> [Rocket.Chat Electron desktop app](https://github.com/RocketChat/Rocket.Chat.Electron)

> [!NOTE]
> **Determining Rocket.Chat version**
> 
> You can find your Rocket.Chat version in two ways:
> 
> - As an Admin, log into you r Rocket.Chat. Navigate to **Manage**![](https://cdn.us.document360.io/27ca1fd4-36d7-4cde-b4eb-97fc1652954c/Images/Documentation/Screenshot%202025-12-23%20130522.png) **> Workspace > Info**
> - Append `/api/info` to your Rocket.Chat URL

> [!NOTE]
> **Gathering logs**
> 
> - **Browser logs**: To collect logs from your browser, press Ctrl/Cmd + Shift + j. Errors will appear in red.
> - **Server logs**: Refer to the [Monitor Workspace Logs and Metrics](https://docs.rocket.chat/docs/access-workspace-logs) guide for details.

We appreciate your effort in helping us improve our software. Thank you for your contribution!