> ## Documentation Index
> Fetch the complete documentation index at: https://developer.rocket.chat/llms.txt
> Use this file to discover all available pages before exploring further.
# Set SLA Policy to Inquiry
>
Set SLA policy to an inquiry. You can only set the policy for an inquiry that has not been taken by an agent.
At least one of the following permissions is required:
* `view-l-room`
* `manage-livechat-sla`
### Changelog
| Version | Description |
| ------- |--------------|
| 5.0.0 | Added |
## OpenAPI
````json PUT /api/v1/livechat/inquiry.setSLA
{
"openapi": "3.0.0",
"info": {
"version": "1.0.0",
"title": "Omnichannel"
},
"servers": [
{
"url": "https://apiexplorer.support.rocket.chat"
}
],
"tags": [
{
"name": "Omnichannel Users"
},
{
"name": "Omnichannel Agents"
},
{
"name": "Omnichannel Monitors"
},
{
"name": "Omnichannel Visitors"
},
{
"name": "Omnichannel Contacts"
},
{
"name": "Omnichannel Rooms"
},
{
"name": "Omnichannel Departments"
},
{
"name": "Omnichannel Custom Fields"
},
{
"name": "Omnichannel Business Hours"
},
{
"name": "Omnichannel Priorities"
},
{
"name": "Omnichannel Tags"
},
{
"name": "Omnichannel Units"
},
{
"name": "SLA Policies"
},
{
"name": "Canned Responses"
},
{
"name": "Omnichannel Transcript"
},
{
"name": "Omnichannel Statistics"
},
{
"name": "Omnichannel Agent Stats"
},
{
"name": "Omnichannel Dashboards"
},
{
"name": "Reports"
},
{
"name": "Omnichannel Inquiries"
},
{
"name": "Omnichannel Webhooks"
},
{
"name": "Livechat"
},
{
"name": "Livechat Appearance"
},
{
"name": "Livechat Triggers"
},
{
"name": "Livechat Messages"
},
{
"name": "Livechat Page Visited"
}
],
"paths": {
"/api/v1/livechat/inquiry.setSLA": {
"put": {
"tags": [
"Omnichannel Inquiries"
],
"summary": "Set SLA Policy to Inquiry",
"description": "\n\nSet SLA policy to an inquiry. You can only set the policy for an inquiry that has not been taken by an agent.\n\nAt least one of the following permissions is required:\n* `view-l-room`\n* `manage-livechat-sla`\n\n### Changelog\n| Version | Description |\n| ------- |--------------|\n| 5.0.0 | Added |",
"operationId": "put-api-v1-livechat-inquiry.setSLA",
"parameters": [
{
"$ref": "#/components/parameters/AuthToken"
},
{
"$ref": "#/components/parameters/UserId"
}
],
"requestBody": {
"content": {
"application/json": {
"schema": {
"type": "object",
"properties": {
"roomId": {
"type": "string",
"description": "The room ID."
},
"sla": {
"type": "string",
"description": "Name or ID of the SLA policy."
}
},
"required": [
"roomId",
"sla"
]
},
"examples": {
"Example 1": {
"value": {
"roomId": "ZDYMFPpvnXgptmzMs",
"sla": "6417f67528384134ed600dc6"
}
}
}
}
}
},
"responses": {
"200": {
"$ref": "#/components/responses/trueSuccess"
},
"400": {
"description": "Bad Request",
"headers": {},
"content": {
"application/json": {
"schema": {
"type": "object",
"properties": {
"success": {
"type": "boolean"
},
"error": {
"type": "string"
}
}
},
"examples": {
"Example 1": {
"value": {
"success": "false",
"error": "The 'roomId' param is required"
}
},
"Example 2": {
"value": {
"success": "false",
"error": "error-invalid-inquiry"
}
}
}
}
}
},
"401": {
"$ref": "#/components/responses/authorizationError"
},
"403": {
"$ref": "#/components/responses/permissionError"
}
}
}
}
},
"components": {
"parameters": {
"AuthToken": {
"name": "X-Auth-Token",
"in": "header",
"description": "The `authToken` of the authenticated user.",
"required": "true",
"schema": {
"type": "string"
},
"example": "RScctEHSmLGZGywfIhWyRpyofhKOiMoUIpimhvheU3f"
},
"UserId": {
"name": "X-User-Id",
"in": "header",
"description": "The `userId` of the authenticated user.",
"required": "true",
"schema": {
"type": "string"
},
"example": "rbAXPnMktTFbNpwtJ"
}
},
"responses": {
"trueSuccess": {
"description": "OK",
"content": {
"application/json": {
"schema": {
"type": "object",
"properties": {
"success": {
"type": "boolean"
}
}
},
"examples": {
"Success": {
"value": {
"success": "true"
}
}
}
}
}
},
"authorizationError": {
"description": "Unauthorized",
"content": {
"application/json": {
"schema": {
"type": "object",
"properties": {
"status": {
"type": "string"
},
"message": {
"type": "string"
}
}
},
"examples": {
"Authorization Error": {
"value": {
"status": "error",
"message": "You must be logged in to do this."
}
}
}
}
}
},
"permissionError": {
"description": "Forbidden",
"content": {
"application/json": {
"schema": {
"type": "object",
"properties": {
"success": {
"type": "boolean"
},
"error": {
"type": "string"
}
}
},
"examples": {
"Permission Error": {
"value": {
"success": "false",
"error": "User does not have the permissions required for this action [error-unauthorized]"
}
},
"Unauthorized": {
"value": {
"success": "false",
"error": "unauthorized"
}
}
}
}
}
}
}
}
}
````
![\"Enterprise\"](\"https://raw.githubusercontent.com/RocketChat/Rocket.Chat-Open-API/main/images/Enterprise%20tag.svg\")