> ## Documentation Index
> Fetch the complete documentation index at: https://developer.rocket.chat/llms.txt
> Use this file to discover all available pages before exploring further.

# Send Offline Livechat Message

> Send the offline message when no agent is available to attend the omnichannel conversation.

## OpenAPI

````json POST /api/v1/livechat/offline.message
{
  "openapi": "3.0.0",
  "info": {
    "version": "1.0.0",
    "title": "Omnichannel"
  },
  "servers": [
    {
      "url": "https://apiexplorer.support.rocket.chat"
    }
  ],
  "tags": [
    {
      "name": "Omnichannel Users"
    },
    {
      "name": "Omnichannel Agents"
    },
    {
      "name": "Omnichannel Monitors"
    },
    {
      "name": "Omnichannel Visitors"
    },
    {
      "name": "Omnichannel Contacts"
    },
    {
      "name": "Omnichannel Rooms"
    },
    {
      "name": "Omnichannel Departments"
    },
    {
      "name": "Omnichannel Custom Fields"
    },
    {
      "name": "Omnichannel Business Hours"
    },
    {
      "name": "Omnichannel Priorities"
    },
    {
      "name": "Omnichannel Tags"
    },
    {
      "name": "Omnichannel Units"
    },
    {
      "name": "SLA Policies"
    },
    {
      "name": "Canned Responses"
    },
    {
      "name": "Omnichannel Transcript"
    },
    {
      "name": "Omnichannel Statistics"
    },
    {
      "name": "Omnichannel Agent Stats"
    },
    {
      "name": "Omnichannel Dashboards"
    },
    {
      "name": "Reports"
    },
    {
      "name": "Omnichannel Inquiries"
    },
    {
      "name": "Omnichannel Webhooks"
    },
    {
      "name": "Livechat"
    },
    {
      "name": "Livechat Appearance"
    },
    {
      "name": "Livechat Triggers"
    },
    {
      "name": "Livechat Messages"
    },
    {
      "name": "Livechat Page Visited"
    }
  ],
  "paths": {
    "/api/v1/livechat/offline.message": {
      "parameters": [],
      "post": {
        "summary": "Send Offline Livechat Message",
        "operationId": "post-api-v1-livechat-offline.message",
        "responses": {
          "200": {
            "description": "",
            "content": {
              "application/json": {
                "schema": {
                  "type": "object",
                  "properties": {
                    "message": {
                      "type": "string"
                    },
                    "success": {
                      "type": "boolean"
                    }
                  }
                },
                "examples": {
                  "Success Example": {
                    "value": {
                      "message": "Livechat offline message sent",
                      "success": true
                    }
                  }
                }
              }
            }
          },
          "400": {
            "description": "Bad Request",
            "content": {
              "application/json": {
                "schema": {
                  "type": "object",
                  "properties": {
                    "success": {
                      "type": "boolean"
                    },
                    "error": {
                      "type": "string"
                    },
                    "errorType": {
                      "type": "string"
                    }
                  }
                },
                "examples": {
                  "Example 1": {
                    "value": {
                      "success": false,
                      "error": "must have required property 'name' [invalid-params]",
                      "errorType": "invalid-params"
                    }
                  }
                }
              }
            }
          }
        },
        "description": "Send the offline message when no agent is available to attend the omnichannel conversation.",
        "requestBody": {
          "content": {
            "application/json": {
              "schema": {
                "type": "object",
                "properties": {
                  "name": {
                    "type": "string",
                    "description": "Message name."
                  },
                  "email": {
                    "type": "string",
                    "description": "The visitor email."
                  },
                  "message": {
                    "type": "string",
                    "description": "Message text."
                  },
                  "department": {
                    "type": "string",
                    "description": "The department name."
                  },
                  "host": {
                    "type": "string",
                    "description": "The username of the agent."
                  }
                },
                "required": [
                  "name",
                  "email",
                  "message",
                  "department",
                  "host"
                ]
              },
              "examples": {
                "Example 1": {
                  "value": {
                    "name": "Livechat Visitor",
                    "email": "visitor@rocket.chat",
                    "message": "I need help",
                    "department": "Support",
                    "host": "null"
                  }
                }
              }
            }
          }
        },
        "tags": [
          "Livechat Messages"
        ]
      }
    }
  }
}
````