Request Livechat Transcript
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Request Livechat Transcript
- Print
- DarkLight
- PDF
Article summary
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Post
/api/v1/livechat/transcript
The endpoint is used by visitors to request a transcript of their chat to be sent to their email once the conversation ends. The room must be closed before you can send a transcript.
You can also request transcripts for older conversations given that you know the older token and room ID.
Changelog
| Version | Description |
|---|---|
| 0.70.0 | Added |
Body parameters
Example 1
{
"rid": "XFzMqgn33DcsQkpJp",
"token": "iNKE8a6k6cjbqWhWd",
"email": "[email protected]"
}object
rid
string Required
The room ID.
token
string Required
The visitor token.
email
string Required
The visitor's email ID where the transcript should be sent.
Responses
200
OK
Success Example
{
"message": "Livechat transcript sent",
"success": true
}object
message
string
success
boolean
400
Bad Request
Example 1
{
"success": false,
"error": "must have required property 'rid' [invalid-params]",
"errorType": "invalid-params"
}Example 2
{
"success": false,
"error": "must have required property 'token' [invalid-params]",
"errorType": "invalid-params"
}object
success
boolean
error
string
errorType
string
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