---
title: "Omnichannel"
slug: "omnichannel-api"
updated: 2025-07-30T10:10:33Z
published: 2025-07-30T10:10:33Z
canonical: "developer.rocket.chat/omnichannel-api"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://developer.rocket.chat/llms.txt
> Use this file to discover all available pages before exploring further.

# Omnichannel

With the Rocket.Chat [Omnichannel](https://docs.rocket.chat/docs/omnichannel) feature, you can talk to your website visitors, regardless of the channel they choose to connect with you.

Omnichannel endpoints are of two types:

- **Endpoints requiring authentication**: The workspace admins and managers use the endpoints that require authentication with a login method.
- **Endpoints not requiring authentication**: Visitors can use the endpoints that require no authentication. These endpoints require a visitor token, which is like an authentication parameter for visitors. Visitors can register themselves by providing a unique random string as the token, which can be used for similar endpoints.

This section includes the following endpoints:

- Create and manage livechat users—agents and managers.
- View agent analytics details.
- Manage livechat visitors and rooms.
- View and manage livechat appearance and functionalities such as triggers, business hours, priorities, and canned responses.

The [Livechat Widget API](/v1-api/apidocs/livechatwidget-api) allows you to further customize and integrate Livechat widget functionalities.