With the Rocket.Chat Omnichannel feature, you can talk to your website visitors, regardless of the channel they choose to connect with you.
Omnichannel endpoints are of two types:
Endpoints requiring authentication: The workspace admins and managers use the endpoints that require authentication with a login method.
Endpoints not requiring authentication: Visitors can use the endpoints that require no authentication. These endpoints require a visitor token, which is like an authentication parameter for visitors. Visitors can register themselves by providing a unique random string as the token, which can be used for similar endpoints.
This section includes the following endpoints:
Create and manage livechat users—agents and managers.
View agent analytics details.
Manage livechat visitors and rooms.
View and manage livechat appearance and functionalities such as triggers, business hours, priorities, and canned responses.
The Livechat Widget API allows you to further customize and integrate Livechat widget functionalities.