> ## Documentation Index > Fetch the complete documentation index at: https://developer.rocket.chat/llms.txt > Use this file to discover all available pages before exploring further. # List All Canned Responses >
Enterprise
Get a list of all canned responses in the workspace. Permissions required: - `view-canned-responses` - `view-all-canned-responses` ### Changelog | Version | Description | | ---------------- | ------------| |1.0.0 | Added | ## OpenAPI ````json GET /api/v1/canned-responses { "openapi": "3.0.0", "info": { "version": "1.0.0", "title": "Omnichannel" }, "servers": [ { "url": "https://apiexplorer.support.rocket.chat" } ], "tags": [ { "name": "Omnichannel Users" }, { "name": "Omnichannel Agents" }, { "name": "Omnichannel Monitors" }, { "name": "Omnichannel Visitors" }, { "name": "Omnichannel Contacts" }, { "name": "Omnichannel Rooms" }, { "name": "Omnichannel Departments" }, { "name": "Omnichannel Custom Fields" }, { "name": "Omnichannel Business Hours" }, { "name": "Omnichannel Priorities" }, { "name": "Omnichannel Tags" }, { "name": "Omnichannel Units" }, { "name": "SLA Policies" }, { "name": "Canned Responses" }, { "name": "Omnichannel Transcript" }, { "name": "Omnichannel Statistics" }, { "name": "Omnichannel Agent Stats" }, { "name": "Omnichannel Dashboards" }, { "name": "Reports" }, { "name": "Omnichannel Inquiries" }, { "name": "Omnichannel Webhooks" }, { "name": "Livechat" }, { "name": "Livechat Appearance" }, { "name": "Livechat Triggers" }, { "name": "Livechat Messages" }, { "name": "Livechat Page Visited" } ], "paths": { "/api/v1/canned-responses": { "get": { "tags": [ "Canned Responses" ], "summary": "List All Canned Responses", "description": "
\"Enterprise\"
\n\nGet a list of all canned responses in the workspace.\n\nPermissions required:\n- `view-canned-responses`\n- `view-all-canned-responses`\n\n### Changelog\n| Version | Description |\n| ---------------- | ------------|\n|1.0.0 | Added |", "operationId": "get-api-v1-canned-responses", "parameters": [ { "$ref": "#/components/parameters/AuthToken" }, { "$ref": "#/components/parameters/UserId" }, { "name": "shortcut", "in": "query", "description": "The shortcut to trigger the message snippet.", "schema": { "type": "string" } }, { "name": "text", "in": "query", "description": "The message snippet.", "schema": { "type": "string" } }, { "name": "scope", "in": "query", "description": "The scope of the canned response. It can either be `global`, `user`, or `department`.", "schema": { "type": "string" } }, { "name": "tags", "in": "query", "description": "The tags for your canned response.", "schema": { "type": "string" } }, { "name": "departmentId", "in": "query", "description": "The department ID where the canned response belongs to. It is required if the `scope` is `department`.", "schema": { "type": "string" } }, { "$ref": "#/components/parameters/offset" }, { "$ref": "#/components/parameters/count" }, { "$ref": "#/components/parameters/sort" }, { "$ref": "#/components/parameters/fields" }, { "schema": { "type": "string" }, "in": "query", "name": "createdBy", "description": "The user ID who created the canned response." } ], "responses": { "200": { "description": "OK", "content": { "application/json": { "schema": { "type": "object", "properties": { "cannedResponses": { "type": "array", "items": { "type": "object", "properties": { "_id": { "type": "string" }, "shortcut": { "type": "string" }, "text": { "type": "string" }, "scope": { "type": "string" }, "createdBy": { "type": "object", "properties": { "_id": { "type": "string" }, "username": { "type": "string" } } }, "_createdAt": { "type": "string" }, "_updatedAt": { "type": "string" }, "tags": { "type": "array", "items": { "type": "string" } } } } }, "count": { "type": "integer" }, "offset": { "type": "integer" }, "total": { "type": "integer" }, "success": { "type": "boolean" } } }, "examples": { "Success Example": { "value": { "cannedResponses": [ { "_id": "646c747ca8c3a3ba32d0e2e8", "shortcut": "Denied", "text": "This is an example", "scope": "global", "createdBy": { "_id": "rbAXPnMktTFbNpwtJ", "username": "kim.jane" }, "_createdAt": "2023-05-23T08:08:28.241Z", "_updatedAt": "2023-05-23T08:08:28.241Z" }, { "_id": "646c6ed9a8c3a3ba32d0e2db", "shortcut": "my-new-canned", "text": "This is an example", "scope": "global", "tags": [ "failed", "card" ], "createdBy": { "_id": "rbAXPnMktTFbNpwtJ", "username": "doe.john" }, "_createdAt": "2023-05-23T07:44:25.912Z", "_updatedAt": "2023-05-23T07:44:25.912Z" }, { "_id": "646c7350a8c3a3ba32d0e2e0", "shortcut": "my-new-canned-", "text": "This is an example", "scope": "hi", "tags": [ "failed", "card" ], "createdBy": { "_id": "rbAXPnMktTFbNpwtJ", "username": "jane.mary" }, "_createdAt": "2023-05-23T08:03:28.148Z", "_updatedAt": "2023-05-23T08:03:28.148Z" } ], "count": "3", "offset": "0", "total": "3", "success": "true" } } } } } }, "401": { "$ref": "#/components/responses/authorizationError" }, "403": { "$ref": "#/components/responses/permissionError" } } } } }, "components": { "parameters": { "AuthToken": { "name": "X-Auth-Token", "in": "header", "description": "The `authToken` of the authenticated user.", "required": "true", "schema": { "type": "string" }, "example": "RScctEHSmLGZGywfIhWyRpyofhKOiMoUIpimhvheU3f" }, "UserId": { "name": "X-User-Id", "in": "header", "description": "The `userId` of the authenticated user.", "required": "true", "schema": { "type": "string" }, "example": "rbAXPnMktTFbNpwtJ" }, "offset": { "name": "offset", "in": "query", "required": "false", "schema": { "type": "integer" }, "example": "50", "description": "Number of items to \"skip\" in the query, i.e. requests return count items, skipping the first offset items. Refer to the [official documentation](https://developer.rocket.chat/apidocs/query-parameters#pagination) to learn more." }, "count": { "name": "count", "in": "query", "required": "false", "schema": { "type": "integer" }, "example": "25", "description": "The number of items to return. Refer to the [official documentation](https://developer.rocket.chat/apidocs/query-parameters#pagination) to learn more." }, "sort": { "name": "sort", "in": "query", "required": "false", "schema": { "format": "object" }, "description": "List of fields to order by, and in which direction. JSON object, with properties listed in desired order, with values of 1 for ascending, or -1 for descending. For example, sort = `{\"value\": -1, \"_id\": 1}`. Refer to the [official documentation](https://developer.rocket.chat/apidocs/query-parameters#pagination) to learn more." }, "fields": { "name": "fields", "in": "query", "schema": {}, "description": "This parameter accepts a JSON object with properties that have a value of 1 or 0 to include or exclude them in the response. For example, to only retrieve the usernames of users: fields = `{\"username\": 1}`. Refer to the [official documentation](https://developer.rocket.chat/apidocs/query-parameters#query-and-fields) to learn more." } }, "responses": { "authorizationError": { "description": "Unauthorized", "content": { "application/json": { "schema": { "type": "object", "properties": { "status": { "type": "string" }, "message": { "type": "string" } } }, "examples": { "Authorization Error": { "value": { "status": "error", "message": "You must be logged in to do this." } } } } } }, "permissionError": { "description": "Forbidden", "content": { "application/json": { "schema": { "type": "object", "properties": { "success": { "type": "boolean" }, "error": { "type": "string" } } }, "examples": { "Permission Error": { "value": { "success": "false", "error": "User does not have the permissions required for this action [error-unauthorized]" } }, "Unauthorized": { "value": { "success": "false", "error": "unauthorized" } } } } } } } } } ````