> ## Documentation Index
> Fetch the complete documentation index at: https://developer.rocket.chat/llms.txt
> Use this file to discover all available pages before exploring further.

# Get Omnichannel Contact

> > **Note:** This endpoint will be replaced. Refer to the [new API documentation](https://developer.rocket.chat/apidocs/get-omnichannel-contact) for updated usage and features.

Get an Omnichannel contact by ID.
Permission required: `view-l-room`.

The response does not include the contact's visitor `token`.

### Changelog
| Version | Description |
| ------- | ----------- |
| 8.9.0   | Removed the visitor `token` from the response. |

## OpenAPI

````json GET /api/v1/omnichannel/contact
{
  "openapi": "3.0.0",
  "info": {
    "version": "1.0.0",
    "title": "Omnichannel"
  },
  "servers": [
    {
      "url": "https://apiexplorer.support.rocket.chat"
    }
  ],
  "tags": [
    {
      "name": "Omnichannel Users"
    },
    {
      "name": "Omnichannel Agents"
    },
    {
      "name": "Omnichannel Monitors"
    },
    {
      "name": "Omnichannel Visitors"
    },
    {
      "name": "Omnichannel Contacts"
    },
    {
      "name": "Omnichannel Rooms"
    },
    {
      "name": "Omnichannel Departments"
    },
    {
      "name": "Omnichannel Custom Fields"
    },
    {
      "name": "Omnichannel Business Hours"
    },
    {
      "name": "Omnichannel Priorities"
    },
    {
      "name": "Omnichannel Tags"
    },
    {
      "name": "Omnichannel Units"
    },
    {
      "name": "SLA Policies"
    },
    {
      "name": "Canned Responses"
    },
    {
      "name": "Omnichannel Transcript"
    },
    {
      "name": "Omnichannel Statistics"
    },
    {
      "name": "Omnichannel Agent Stats"
    },
    {
      "name": "Omnichannel Dashboards"
    },
    {
      "name": "Reports"
    },
    {
      "name": "Omnichannel Inquiries"
    },
    {
      "name": "Omnichannel Webhooks"
    },
    {
      "name": "Livechat"
    },
    {
      "name": "Livechat Appearance"
    },
    {
      "name": "Livechat Triggers"
    },
    {
      "name": "Livechat Messages"
    },
    {
      "name": "Livechat Page Visited"
    }
  ],
  "paths": {
    "/api/v1/omnichannel/contact": {
      "get": {
        "summary": "Get Omnichannel Contact",
        "description": "> **Note:** This endpoint will be replaced. Refer to the [new API documentation](https://developer.rocket.chat/apidocs/get-omnichannel-contact) for updated usage and features.\n\nGet an Omnichannel contact by ID.\nPermission required: `view-l-room`.\n\nThe response does not include the contact's visitor `token`.\n\n### Changelog\n| Version | Description |\n| ------- | ----------- |\n| 8.9.0   | Removed the visitor `token` from the response. |",
        "operationId": "get-api-v1-omnichannel-contact",
        "parameters": [
          {
            "$ref": "#/components/parameters/AuthToken"
          },
          {
            "$ref": "#/components/parameters/UserId"
          },
          {
            "name": "contactId",
            "in": "query",
            "required": true,
            "description": "The contact ID.",
            "schema": {
              "type": "string"
            },
            "example": "62fbed6d337291dc9a68ff89"
          }
        ],
        "responses": {
          "200": {
            "description": "OK",
            "content": {
              "application/json": {
                "schema": {
                  "type": "object",
                  "properties": {
                    "contact": {
                      "type": "object",
                      "nullable": true,
                      "properties": {
                        "_id": {
                          "type": "string"
                        },
                        "username": {
                          "type": "string"
                        },
                        "status": {
                          "type": "string"
                        },
                        "ts": {
                          "type": "string"
                        },
                        "_updatedAt": {
                          "type": "string"
                        },
                        "department": {
                          "type": "string"
                        },
                        "name": {
                          "type": "string"
                        },
                        "visitorEmails": {
                          "type": "array",
                          "items": {
                            "type": "object",
                            "properties": {
                              "address": {
                                "type": "string"
                              }
                            }
                          }
                        },
                        "phone": {
                          "type": "array",
                          "items": {
                            "type": "object",
                            "properties": {
                              "phoneNumber": {
                                "type": "string"
                              }
                            }
                          }
                        },
                        "livechatData": {
                          "type": "object"
                        }
                      }
                    },
                    "success": {
                      "type": "boolean"
                    }
                  }
                },
                "examples": {
                  "Success Example": {
                    "value": {
                      "contact": {
                        "_id": "62fbed6d337291dc9a68ff89",
                        "username": "guest-16",
                        "status": "online",
                        "ts": "2022-08-16T19:18:05.38Z",
                        "_updatedAt": "2022-08-23T17:58:37.254Z",
                        "name": "Kev",
                        "visitorEmails": [
                          {
                            "address": "email@rocket.chat"
                          }
                        ]
                      },
                      "success": true
                    }
                  }
                }
              }
            }
          },
          "401": {
            "$ref": "#/components/responses/authorizationError"
          },
          "403": {
            "$ref": "#/components/responses/permissionError"
          }
        },
        "tags": [
          "Omnichannel Contacts"
        ]
      }
    }
  },
  "components": {
    "parameters": {
      "AuthToken": {
        "name": "X-Auth-Token",
        "in": "header",
        "description": "The `authToken` of the authenticated user.",
        "required": true,
        "schema": {
          "type": "string"
        },
        "example": "RScctEHSmLGZGywfIhWyRpyofhKOiMoUIpimhvheU3f"
      },
      "UserId": {
        "name": "X-User-Id",
        "in": "header",
        "description": "The `userId` of the authenticated user.",
        "required": true,
        "schema": {
          "type": "string"
        },
        "example": "rbAXPnMktTFbNpwtJ"
      }
    },
    "responses": {
      "authorizationError": {
        "description": "Unauthorized",
        "content": {
          "application/json": {
            "schema": {
              "type": "object",
              "properties": {
                "status": {
                  "type": "string"
                },
                "message": {
                  "type": "string"
                }
              }
            },
            "examples": {
              "Authorization Error": {
                "value": {
                  "status": "error",
                  "message": "You must be logged in to do this."
                }
              }
            }
          }
        }
      },
      "permissionError": {
        "description": "Forbidden",
        "content": {
          "application/json": {
            "schema": {
              "type": "object",
              "properties": {
                "success": {
                  "type": "boolean"
                },
                "error": {
                  "type": "string"
                }
              }
            },
            "examples": {
              "Permission Error": {
                "value": {
                  "success": false,
                  "error": "User does not have the permissions required for this action [error-unauthorized]"
                }
              },
              "Unauthorized": {
                "value": {
                  "success": false,
                  "error": "unauthorized"
                }
              }
            }
          }
        }
      }
    }
  }
}
````