> ## Documentation Index
> Fetch the complete documentation index at: https://developer.rocket.chat/llms.txt
> Use this file to discover all available pages before exploring further.

# Get Next Agent Information

> Get information about the next available agent for an incoming conversation. This endpoint returns the available agents who have not been assigned to any chat yet. To get the `token` value, call the <a href="https://developer.rocket.chat/apidocs/get-rooms" target="_blank">Get Rooms</a> endpoint to retrieve the details of all rooms.

## OpenAPI

````json GET /api/v1/livechat/agent.next/{token}
{
  "openapi": "3.0.0",
  "info": {
    "version": "1.0.0",
    "title": "Omnichannel"
  },
  "servers": [
    {
      "url": "https://apiexplorer.support.rocket.chat"
    }
  ],
  "tags": [
    {
      "name": "Omnichannel Users"
    },
    {
      "name": "Omnichannel Agents"
    },
    {
      "name": "Omnichannel Monitors"
    },
    {
      "name": "Omnichannel Visitors"
    },
    {
      "name": "Omnichannel Contacts"
    },
    {
      "name": "Omnichannel Rooms"
    },
    {
      "name": "Omnichannel Departments"
    },
    {
      "name": "Omnichannel Custom Fields"
    },
    {
      "name": "Omnichannel Business Hours"
    },
    {
      "name": "Omnichannel Priorities"
    },
    {
      "name": "Omnichannel Tags"
    },
    {
      "name": "Omnichannel Units"
    },
    {
      "name": "SLA Policies"
    },
    {
      "name": "Canned Responses"
    },
    {
      "name": "Omnichannel Transcript"
    },
    {
      "name": "Omnichannel Statistics"
    },
    {
      "name": "Omnichannel Agent Stats"
    },
    {
      "name": "Omnichannel Dashboards"
    },
    {
      "name": "Reports"
    },
    {
      "name": "Omnichannel Inquiries"
    },
    {
      "name": "Omnichannel Webhooks"
    },
    {
      "name": "Livechat"
    },
    {
      "name": "Livechat Appearance"
    },
    {
      "name": "Livechat Triggers"
    },
    {
      "name": "Livechat Messages"
    },
    {
      "name": "Livechat Page Visited"
    }
  ],
  "paths": {
    "/api/v1/livechat/agent.next/{token}": {
      "get": {
        "summary": "Get Next Agent Information",
        "description": "Get information about the next available agent for an incoming conversation. This endpoint returns the available agents who have not been assigned to any chat yet. To get the `token` value, call the <a href=\"https://developer.rocket.chat/apidocs/get-rooms\" target=\"_blank\">Get Rooms</a> endpoint to retrieve the details of all rooms.",
        "operationId": "get-api-v1-livechat-agent.next",
        "parameters": [
          {
            "name": "token",
            "in": "path",
            "description": "The visitor token.",
            "required": "true",
            "schema": {
              "type": "string"
            }
          }
        ],
        "responses": {
          "200": {
            "description": "OK",
            "content": {
              "application/json": {
                "schema": {
                  "type": "object",
                  "properties": {
                    "agent": {
                      "type": "object",
                      "properties": {
                        "_id": {
                          "type": "string"
                        },
                        "emails": {
                          "type": "array",
                          "items": {
                            "type": "object",
                            "properties": {
                              "address": {
                                "type": "string"
                              },
                              "verified": {
                                "type": "boolean"
                              }
                            }
                          }
                        },
                        "name": {
                          "type": "string"
                        },
                        "username": {
                          "type": "string"
                        }
                      }
                    },
                    "success": {
                      "type": "boolean"
                    }
                  }
                },
                "examples": {
                  "Success Example": {
                    "value": {
                      "agent": {
                        "_id": "7Gm3PoFCJWTCJ68XR",
                        "emails": [
                          {
                            "address": "agent@rocket.chat",
                            "verified": "true"
                          }
                        ],
                        "name": "Livechat Agent",
                        "username": "livechat.agent"
                      },
                      "success": "true"
                    }
                  }
                }
              }
            }
          }
        },
        "tags": [
          "Omnichannel Agents"
        ]
      }
    }
  }
}
````