> ## Documentation Index
> Fetch the complete documentation index at: https://developer.rocket.chat/llms.txt
> Use this file to discover all available pages before exploring further.

# Get Livechat Routing Configuration

> This endpoint returns the livechat routing configuration. It is called automatically when logging into the application to make the Omnichannel/livechat features available in the client.

### Changelog
| Version      | Description |
| ---------------- | ------------|
|7.11.0            | Added       |
           

## OpenAPI

````json GET /api/v1/livechat/config/routing
{
  "openapi": "3.0.0",
  "info": {
    "version": "1.0.0",
    "title": "Omnichannel"
  },
  "servers": [
    {
      "url": "https://apiexplorer.support.rocket.chat"
    }
  ],
  "tags": [
    {
      "name": "Omnichannel Users"
    },
    {
      "name": "Omnichannel Agents"
    },
    {
      "name": "Omnichannel Monitors"
    },
    {
      "name": "Omnichannel Visitors"
    },
    {
      "name": "Omnichannel Contacts"
    },
    {
      "name": "Omnichannel Rooms"
    },
    {
      "name": "Omnichannel Departments"
    },
    {
      "name": "Omnichannel Custom Fields"
    },
    {
      "name": "Omnichannel Business Hours"
    },
    {
      "name": "Omnichannel Priorities"
    },
    {
      "name": "Omnichannel Tags"
    },
    {
      "name": "Omnichannel Units"
    },
    {
      "name": "SLA Policies"
    },
    {
      "name": "Canned Responses"
    },
    {
      "name": "Omnichannel Transcript"
    },
    {
      "name": "Omnichannel Statistics"
    },
    {
      "name": "Omnichannel Agent Stats"
    },
    {
      "name": "Omnichannel Dashboards"
    },
    {
      "name": "Reports"
    },
    {
      "name": "Omnichannel Inquiries"
    },
    {
      "name": "Omnichannel Webhooks"
    },
    {
      "name": "Livechat"
    },
    {
      "name": "Livechat Appearance"
    },
    {
      "name": "Livechat Triggers"
    },
    {
      "name": "Livechat Messages"
    },
    {
      "name": "Livechat Page Visited"
    }
  ],
  "paths": {
    "/api/v1/livechat/config/routing": {
      "get": {
        "summary": "Get Livechat Routing Configuration",
        "tags": [
          "Livechat"
        ],
        "responses": {
          "200": {
            "description": "OK\r\nThe parameters in the response indicate whether the specific livechat setting in the workspace is enabled or not.",
            "content": {
              "application/json": {
                "schema": {
                  "type": "object",
                  "properties": {
                    "config": {
                      "type": "object",
                      "properties": {
                        "previewRoom": {
                          "type": "boolean"
                        },
                        "showConnecting": {
                          "type": "boolean"
                        },
                        "showQueue": {
                          "type": "boolean"
                        },
                        "showQueueLink": {
                          "type": "boolean"
                        },
                        "returnQueue": {
                          "type": "boolean"
                        },
                        "enableTriggerAction": {
                          "type": "boolean"
                        },
                        "autoAssignAgent": {
                          "type": "boolean"
                        }
                      }
                    },
                    "success": {
                      "type": "boolean"
                    }
                  }
                },
                "examples": {
                  "Example 1": {
                    "value": {
                      "config": {
                        "previewRoom": "false",
                        "showConnecting": "false",
                        "showQueue": "false",
                        "showQueueLink": "true",
                        "returnQueue": "false",
                        "enableTriggerAction": "true",
                        "autoAssignAgent": "true"
                      },
                      "success": "true"
                    }
                  }
                }
              }
            }
          },
          "401": {
            "$ref": "#/components/responses/authorizationError"
          }
        },
        "operationId": "get-api-v1-livechat-config-routing",
        "parameters": [
          {
            "$ref": "#/components/parameters/AuthToken"
          },
          {
            "$ref": "#/components/parameters/UserId"
          }
        ],
        "description": "This endpoint returns the livechat routing configuration. It is called automatically when logging into the application to make the Omnichannel/livechat features available in the client.\n\n### Changelog\n| Version      | Description |\n| ---------------- | ------------|\n|7.11.0            | Added       |\n           "
      }
    }
  },
  "components": {
    "responses": {
      "authorizationError": {
        "description": "Unauthorized",
        "content": {
          "application/json": {
            "schema": {
              "type": "object",
              "properties": {
                "status": {
                  "type": "string"
                },
                "message": {
                  "type": "string"
                }
              }
            },
            "examples": {
              "Authorization Error": {
                "value": {
                  "status": "error",
                  "message": "You must be logged in to do this."
                }
              }
            }
          }
        }
      }
    },
    "parameters": {
      "AuthToken": {
        "name": "X-Auth-Token",
        "in": "header",
        "description": "The `authToken` of the authenticated user.",
        "required": "true",
        "schema": {
          "type": "string"
        },
        "example": "RScctEHSmLGZGywfIhWyRpyofhKOiMoUIpimhvheU3f"
      },
      "UserId": {
        "name": "X-User-Id",
        "in": "header",
        "description": "The `userId` of the authenticated user.",
        "required": "true",
        "schema": {
          "type": "string"
        },
        "example": "rbAXPnMktTFbNpwtJ"
      }
    }
  }
}
````